Customer Service Front End
Resume:
Virginia D Stavitz
PO Box 416
Jamison, Pennsylvania 18929
Phone: 267-***-**** Email: ***************@******.*** Summary
Detail-oriented Administrative Support / Bookkeeper professionalwith excellent organizational and planning skills. Recognized forliaising across all department levels, discreetly handling confidential information and managing multiple priorities. Go-to person for both internal and external customers. Proven to consistently complete workload before set deadline. Works effectively both independently or with a team, to complete projects on schedule. Employment History
Care Nurse 2020 – Present
Been taking care of my husband.
(Needs two hip replacements)
• Bathing
• Dressing
• Meal planning
• Take to all his appointments
Need to get back to the work place.
Weis Markets 2022 - 2023
Cash Office Manager / Front End Customer Service Associate Customer Service
• Take care of the customer when they need help with issues about pricing.
• Work at the service desk with customers with cigarettes, lottery and issues with the receipts.
• Work in the Cash office. Balance the tills and all other paper work.
• Prepare daily bank deposits
• Receive and distribute deliveries from the Brinks truck
• Prepare cash register tills for the following day
• Maintain lottery machine
• Maintain the ATM and coin machine
• I do everything that is needed to be done on the front end. Star Lawnmower 2019 - 2022
Assist. Administer
Performed administrative tasks for daily performance.
• Answered phones.
• Call clients to pick up or deliver their equipment to them.
• Take payments over the phone to pay their bills or statement also apply checks that we received in the mail..
• Matched the work orders to the invoices.
• Filing the daily paperwork.
Went out of businesses
PetValu, Jamison, Pa 2017 - 2018
Cashier
• Assist customers with question they may have about our products.
• Maintain stock on the shelves including restocking and fronting the product throughout the day
• Perform all store opening duties including count the drawer prior to opening for the day, Also closing of the store at times.
Went out of businesses
Home Depot, Warrington, Pa 2011 -2018
Head Cashier/ Bookkeeper
I lead the cashiers in supporting them with help needed with customers service issues.
• Before opening for the day, the head cashier needs to fill and open all registers, end of the day needs to close all the registers and send money back to the vault.
• During the day I get request for the cashier for increases for their cashier drawers, make sure everyone gets their breaks and meal breaks on time.
• Answered customers questions regarding issues they may have with finding things, problem with their purchases.
• Part of the Infocus team, this is a team that goes around each month checking to makes sure everything is in place to make the store safe for the customers and employees.
• Supported the Front End Supervisor with doing monthly accuracy tests, observe the cashier in making sure they are doing their position the best they can. This is done on a monthly bases.
• Balance the tills from the day before and do daily audits.
• Get tills ready for the next day
T W Kimmey, Chalfont, Pa 2014 - 2017
Bookkeeper/Administrative Assistant
• Converted the entire accounting system for the business from spreadsheets to Quickbooks
• Open all the mail and post the bills that came in.
• Post all checks to the correct rental accounts.
• Send out late payment notices to the tenants.
• Accounts Payables and Receivables. .
• Send out Statements.
PerkinElmer Life and Analytical Sciences, Shelton, CT 2006 - 2012
(Onsite at Merck and Co. Inc., West Point, PA)
Lead Administrator
Led the administration team of 7 with the daily activities, supporting 14 engineers and a chemist.
• Created reports when required, utilizing in MS Office, SAP, Krono, and Maximo.
• Recorded repair documentation information, utilizing reconciliation software.
• Communicated in a timely fashion with the vendors, resolving service or billing issues and negotiating inappropriate charges
• Answered vendor/client questions regarding status of the service calls
• Handled calls from researchers, regarding equipment issues that needed to be calibrated.
• Supported the client with general administrative duties, such as generating monthly reports.
• Placed service calls to either the assigned engineer or the vendor to have the equipment repaired. Thermo Electron, Madison WI 2005 - 2006
(Onsite at Merck and Co. Inc., West Point, PA)
Thermo Triage Call Administrator
Administrator supporting the supporting the 12 engineers and a chemist.
• Created reports when required, utilizing in MS Office, Abriba Spending Management, MS Office and Maximo.
• Received calls from researchers when they are having problems with their equipment, liaising with either the assigned engineer or the vendor to have the equipment repaired.
• Answered client/vendor questions regarding status of the service calls.
• Maintained detailed filing system, ensuring equipment repairs and payments could be tracked accurately.
• Coordinated the flow of invoices and related documentation between Thermo Asset Management Services and the client.
Thermo Asset Management Services, Brookfield, WI 2004 - 2005
(Onsite at Merck and Co. Inc., West Point, PA)
Lifecycle Program Facilitator
Performed administrative tasks to assist the client.
• Answered vendor/client questions regarding status of submissions.
• Received “Star Performer” award 2004, for coming in early and staying late, ensuring projects were all completed ahead of schedule.
• Resolved and documented pending issues, communicating with Quality Review regarding pending items.
• Matched service documentation to invoices, verifying that documentation provided was complete, including an itemization of charges.
• Maintained a detailed filing system, ensuring accuracy in tracking payment status for Thermo and client. Thermo Electron, Madison WI 2005 - 2006
(Onsite at Merck and Co. Inc., West Point, PA)
Thermo Triage Call Administrator
Administrator supporting thesupporting the12engineers and a chemist.
• Created reports when required, utilizing in MS Office, Abriba Spending Management, MS Office and Maximo.
• Received calls from researchers when they are having problems with their equipment, liaising with either the assigned engineer or the vendor to have the equipment repaired.
• Answered client/vendor questions regarding status of the service calls.
• Maintained detailed filing system, ensuring equipment repairs and payments could be tracked accurately.
• Coordinated the flow of invoices and related documentation between Thermo Asset Management Services and the client.
EDUCATION
Associate in Specialized Business, Allied Health, Billing and Coding, Lansdale School of Business Lansdale, PA, Graduation to be 2021
Associate Accounting/Management Concentration, Lansdale School of Business, Lansdale, PA, 2008 Associate in Specialized Business, Allied Health, Medical Assistant Lansdale School of Business, Lansdale, PA, 2008
IT SKILLS
MS Office; Word, Excel, Access, Outlook,SAP, Maximo, Mercury, Lotus Notes, QuickBooks, Ariba Spending Management.
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