Customer Support Services

Tanene Jackson

Human Services Specialist

231-***-**** **************@*****.*** Norton Shores, Michigan

CAREER PROFILE

Solutions-focused professional leveraging 20+ years of extensive experience providing direct assistance to individuals and families needing social services. Remarkable skills in operational excellence and organizational development skills. Adept in customer support and necessary guidance in researching policies, analytical thinking, and attention to detail. Proficient in connecting individuals to community resources, support services, and process improvements. Effective communicator able to empower individuals to reach goals and lead more productive lives.

SKILLS

AREA OF EXPERTISE Administration Support Advocacy Skills Analytical Attentive Listening Caseload Management Client Retention Community Outreach Continuous Improvement Critical Thinking Customer Advocate Digital Communication Efficiency Optimization File Management Innovative Leader OperationsManagement Problem Resolution Stratergic Communication Support Services Time Management

CAREER HIGHLIGHTS

Dietary Coordinator Hope Network-Behavioral Health April 2022- January 2025

•Maintain kitchen in accordance with current applicable Federal, State, and local standards, guidelines, and regulations.

•Assure quaility food service is provided at all times.

•Delegated the administrative authority, responsibility, and accountability neccessary for carrying out all assigned duties.

Direct Support Professional Hope Network -Behavioral Health November 2021- 2023

• Support individuals with behavioral issues in a safe and respectful manner

• Assist in developing individualized treatment plans and support individuals in various settings.

• Effectively interact with individuals dealing with mobility issues, participate in ADLs, cognition, health management, and community participation.

• Deliver high-level administrative support streamlining operations between clients and management, including processing, resolving, and analyzing requests made by the organization..

• Handle all transportation to appointments, attend appointments with individuals, and provide medication assistance.

Health Care Assistant Independent Health Care Service March 2009- October 2018

•Managed ordering supplies and performed all administrative tasks.

•In- depth knowledge of medical terminology and procedures, including managing care plans.

•Supported medical staff with providing medical care, including monitoring patient progress, assisting with daily activities and maintaing patient records.

KEY SKILLS

•Knowledgeable in counseling and advocacy services to promote awareness and understanding of social issues.

•In-depth knowledge of policies and procedures including federal and state laws.

•Outstanding interpersonal, customer service, leadership, and organizational skills,including thriving in deadline-driven environments.

•Organize and deliver services on a complex project and work as a team player

•Exemplary problem-sloving skills, including identifying the problem and implementing corrective processes.

•Demostrated critical thinking in activiies requiring analysis. investation, and planning.

EDUCATION

Bachelor of Science Baker College- Muskegon

Associates in Early Childhood Development Muskegon Community College

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