Customer Service Collections Representative
Resume:
ROB SZYMANSKI
416-***-**** ***************@*****.*** Toronto, ON M4B 2N1
Ambitious and enterprising professional adept at leading high-performing teams and driving results in collections. Exceptional communication skills and proactive approach to problem-solving ensure effective resolution and client satisfaction.
professional summary
skills
• Legal procedures • Debt negotiation
• Financial counseling • Payment arrangements
• Empathy and tact • Patience and persistence
• Performance improvements • Collections best practices
• Issue investigation • Payment acceptance
experience
SENIOR COLLECTIONS REPRESENTATIVE
Can Cap Limited, Toronto, ON
Jan 2020 - Present
Identified root causes of delinquency
and developed solutions for prevention.
•
Assisted in training new staff members
on best practices for collections
processes.
•
Created detailed reports outlining
progress of collection efforts as well as
trends in delinquency rates.
•
Collaborated closely with other
departments such as sales, accounting,
and legal teams.
•
Performed outbound collections calls to
past due accounts while adhering to
FDCPA regulations.
•
• Reduced the delinquency by 50 percent
Enforced company policies related to
credit terms, payment processing, and
dispute resolution.
•
May 2007
ASSOCIATE IN ARTS (A.A.) IN
BUSINESS ADMINISTRATION
Centennial College,
Toronto
education
SENIOR COLLECTIONS REPRESENTATIVE
SENIOR CUSTOMER SERVICE
REPRESENTATIVE
LendCare, Pickering, ON
Jul 2014 - Jan 2020
Provided excellent customer service to a
diverse range of clients, building strong
relationships and ensuring high levels of
satisfaction.
•
Demonstrated ability to work
independently under minimal
supervision while meeting daily
objectives and goals set by senior staff
members.
•
Handled escalated calls professionally
by listening carefully to the needs of
each individual customer before offering
appropriate solutions.
•
Conferred with customers by telephone
or in-person to provide product or
service information.
•
Processed customer adjustments to
maintain financial accounts.
•
CREDIT COLLECTIONS REPRESENTATIVE
Cash Money, Mississauga, ON
Sep 2004 - Jul 2014
Assisted other team members with
escalated cases as needed.
•
Maintained accurate records of
customer payment history, contact
attempts, and account statuses.
•
Managed customer accounts to ensure
timely payments and prevent
delinquencies.
•
Negotiated repayment plans with
delinquent customers in order to bring
accounts current.
•
Adhered to all federal regulations
pertaining to debt collection practices.
•
Utilized problem-solving skills to identify
and resolve customer disputes.
•
Monitored accounts to ensure accuracy
of payment information.
•
References available upon request
references
Contact this candidate