Customer Service Representative

JODI CIRIGLIANO

*****************@*****.*** 440-***-**** Avon Lake, Ohio 44012 WWW: Bold Profile Summary Dynamic professional with a proven track record in customer service and problem-solving, honed at Amazon and other leading companies. Expert in complaint resolution and customer satisfaction measurement, I excel in creating positive outcomes and enhancing customer experiences. Skilled in both strategic sales and empathetic communication, I consistently drive improvements and achieve results. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills Complaint resolution

Account updating

Scheduling

Strategic sales

Store maintenance

Customer satisfaction measurement

Service upselling

Training development aptitude

Customer service

Problem-solving

Tracking complaints

Assertiveness

Experience Customer Service Representative 03/2023 - 02/2025 Amazon USA

Conducted regular follow-up calls with customers after resolving their issues. Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Provided top quality control and eliminated downtime to maximize revenue. Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Care Representative 02/2022 - 02/2023

Discount Drug Mart Strongsville, Ohio

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Recommended potential products or services after analyzing customer needs. Resolved customer complaints promptly and professionally. Activities Director 01/2021 - 01/2022

Kemper House Strongsville, Ohio

Organized group outings to local attractions such as museums, parks, and theaters. Organized services such as transportation, event security and catering. Designed and led activities in crafts, music and sports. Interacted with patients and families by addressing questions and concerns. Education and

Training

Associate of Science: Human And Social Services 05/2023 Bryant And Stratton College Getzville, NY

[Semester, Year] - Dean's List

J

C

Associate of Arts: Psychology 06/1992

Cuyahoga Community College Cleveland, OH

Contact this candidate