Team Leader Room Attendant
Resume:
Full Name: Astacaan, Rhenish T.
Mobile No.: +853-****-****
Current Address: *** **** **** *** **. Kim Hing
Building 2nd Floor, Room B Macau
Email Add: *******.****@*****.***
PROFESSIONAL SUMMARY
2023-PRESENT : GALAXY HOTEL AND CASINO MACAU
2015 - 2020 : GALAXY HOTEL AND CASINO MACAU
2012 - 2015 : CRIMSON HOTEL FIL INVEST CITY MANILA
2011 - 2012 : CRIMSON HOTEL RESORT AND SPA CEBU
2009 - 2011 : SHANGRI-LA HOTEL RESORT AND SPA CEBU
SKILLS
TECHNICAL SKILLS COMPUTER SKILLS
-Telephone Skills -Proficient in MS (office)
-MS (Word)
-Excel and Power point
PEOPLE AND LEARNING SKILLS
-Ability to manage and coordinate task among staff
-Strong Leadership
-Good Client Orientation
-Excellent in Communication Skills
EXPERIENCE
Position: ENVIRONMENTAL SERVICES Date: AUGUST 21 2023 PRESENT
(PUBLIC AREA ATTENDANT
Company: GALAXY HOTEL AND CASINO MACAU
Address: 5/F.C. Com. Do Grupo Brilhantismo, 181-187, Ala. Dr. Carlos
D’Assumpcao, Macau.
Job Description / Duties and Responsibilities:
Maintaining the cleanliness of public areas such as Casino Hall and other public area inside the premises.
Giving information to the clients.
Handling and using the ride-on machine for marble floor cleaning.
Handling and using single disk machine for flooring and carpet cleaning.
Can handle high stress fast paced environments.
Can juggle multiple priorities.
Has a positive and uplifting attitude.
Great problem solving ability.
Knowledgeable for Vacuum Cleaner and Wet Vacuum Cleaner.
Follow the standard procedure for the hotel specifications.
Position: Team Leader (Mass Gaming Date: APRIL.2015- NOV. 2020
Hall And VIP Junket)
Company: Galaxy Hotel And Casino Macau
Address: 5/F.C. Com. Do Grupo Brilhantismo, 181-187, Ala. Dr. Carlos
D’Assumpcao, Macau.
Job Description / Duties and Responsibilities:
Monitoring and Checking of staff deployment in each specific location.
Part of the Pre-Opening team at Phase 2 Tower/ Supervisor reliever/ Person in charge.
Responsible for Operation Control.
Checking all checklist provided in each area such as toilet checklist.
Assisting the supervisors to translate from Cantonese to English words to employees.
Handling impromptu queries both from guest and colleagues.
Accountable for the Walkie Talkie and keys inventory for the next shift hand over.
Keeping tracks all the public area tools before and after using it.
Checking and monitoring in all areas that are given to me on that day.
Responsible for the monthly end inventory for all the tools and equipment.
Reporting the job done and Hand over the unfinished job to the next shift.
To ensure that all the staff take their break time accordingly.
Position: Team Leader/Housekeeping Date: OCT. 2012- 2015)
Coordinator
Company: Crimson Hotel FIL INVEST CITY MANILA
Address: MANILA, Philippines
Job Description / Duties and Responsibilities:
Part of the Pre-Opening Team / Housekeeping supervisor reliever/ Person in charge.
Checking and Releasing of rooms, Verification of Room Attendant checklist.
Monitoring and checking of room arrivals and departures.
Be alert to ongoing guests needs and responding to them efficiently
Signing and Evaluation of Room Attendant worksheet.
Responsible for Operation Control.
Handling impromptu queries both from Guest and colleagues.
Treat the guest well and satisfied them to the highest service.
Issuing Key Cards and Metal Keys to R.A and Supervisors.
Preparing Reports of daily Arrivals, Departure, In-houseand Out of Order Rooms.
Monitoring of Rooms Availability and rooms Arrival per-day.
Handling Guest Calls and Outside Calls.
Relay DND reports to the supervisors
Handling Discrepancy Rooms Reports and submit it to the Duty Manager.
Prepare DTR reports of Housekeeping staff for Payroll purposes.
Assist Manager and Supervisors to their needs.
Safe keeping of Lost and Found Items and Responsible for releasing in Due Time.
Updating Room Status and Out of Service Rooms in the system.
Inventory for all the keys at the end of shift per day.
Preparing the Room Attendant worksheet per day.
Position: ROOM ATTENDANT Date: MAY 2011- SEPT. 2012
Company: CRIMSON HOTEL RESORTS AND SPA MACTAN
Address: MACTAN CEBU, PHILIPPINES
Job Description / Duties and Responsibilities:
Responsible for the cleanliness of the designated room as to hotel standards.
Ensure to Assist guest queries
Ensure guest security and their valuable items.
Report any defect inside the rooms.
Prioritizing guest rooms assignments.
Securing issued key cards and metal keys.
Treating the guest well and satisfied them with the highest service.
Detailed cleaning in every area of the rooms and daily check.
Replenishing guest amenities and collaterals.
Preparing the bed and replenish fresh towels.
Responsible for reporting discrepancy rooms and the actual status of the room.
Position: ROOM ATTENDANT Date: DEC.2009 – MARCH 2011
/ PUBLIC AREA ATTENDANT
Company: SHANGRI-LA HOTEL RESORT AND SPA MACTAN
Address: MACTAN CEBU, PHILIPPINES
Job Description / Duties and Responsibilities:
Responsible for the cleanliness of the designated room as to hotel standards.
Ensure guest security and their valuable items.
Report any defect inside the rooms.
Prioritizing guest rooms assignments.
Securing issued key cards and metal keys.
Treating the guest well and satisfied them with the highest service.
Detailed cleaning in every area of the rooms and daily check.
Replenishing guest amenities and collaterals.
Preparing the bed and replenish fresh towels.
Responsible for reporting discrepancies room and the actual status of the rooms.
EDUCATION
College/University : MATER DEI COLLEGE Year : 2008 - 2009
Course: Associate of Hotel And Restaurant Management
School / Address: CABULIJAN, TUBIGON, BOHOL, 6329 PHILIPPINES
Secondary : HOLY CROSS ACADEMY Year : 20- 2012
School / Address: POOC ORIENTAL TUBIGON, BOHOL
PERSONAL INFORMATION
Date of Birth : JULY 01, 1991
Civil Status : SINGLE
No. of Children : N/A
Relatives in Canada : N/A
Nationality : FILIPINO
Passport Number : P6904445A
SEMINAR AND WORKSHOP
REFERENCES
Name: Mr. Adrian Donacao Belleca
Position: EVS SUPERVISOR MASS GAMING (Special Team)
Company / Address: GALAXY HOTEL AND CASINO MACAU
Contact No: *************@*****.***
Name: Mr. Rene Berrozo
Position: Assistant Executive Housekeeper
Company / Address: Crimson Hotel FIL invest City Manila, Philippines
Contact No: 091********
Name: Mr. Djimryan Hernandez
Position: Floor Supervisor
Company/ Address: Crimson Hotel FIL Invest City Manila Philippines
Contact No: ****.***********@*****.***
PHOTO
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