Administrative Assistant It Support
Resume:
St Marys, GA *****
Marc Yarbrough *******************@*****.***
Core Skills and Strengths
Ability to assess and clearly communicate complex issues in concise terms. Strong analytical, 360 approach to problem solving and business processes. Able to adapt and partner with internal and external business/technology partners to achieve objectives. Multi-tasker and creator of data driven proposals to leverage enterprise-wide assets. Software skills (PC and Mac) as end-user and IT support. Proven ability steering a team to meet objectives through leadership, coordination of efforts, performance review cycles, pay and merit increases.
Experience
Assistant to the Administrative Officer - National Park Service, Cumberland Island National Seashore
Dec 2022 - Dec 2023 (Covid hire) St Marys, GA USA
Duties include:
Bill pay (utilities and purchases for Cumberland Island and Fort Frederica National Parks
Quicktime Payroll Management for bi-weekly payroll for the two National Parks
Purchase requisition creation in support of the two National Parks
Park Property inventory tracking, disposal, (including bi-annual weapons) and creation of Service/Receiving Receipts for Purchase Requisitions using FBMS (SAP)
Daily use of IT trouble-shooting tools, Microsoft Office Suite, and other applications necessary for travel, reimbursement, and reconciling billing statements
Filing and file maintenance by month/year/personnel/property
Various IT roles including network issues, and acquisition of software/hardware for park personnel
Hybrid role includes onsite and remote telework
Requires:
Attention to detail (financial and property Inventory)
Communication with the Regional office of the Dept of Interior
Proactive approach to identify employee needs
Timely responsiveness to requests for assistance by Park personnel and supportive vendors
Flexibility and sense of urgency to accomplish a broad range of time-sensitive tasks and duties for payment of invoices
Typing skills - 45-50 wpm
Additional related (some volunteer) duties included:
Fire extinguisher monthly Inspections on Cumberland Island and the mainland
Island maintenance as needed (mowing and general maintenance)
Adult First Aid and CPR AED certification provided by the National Park Service
Financial Associate Workplace Investing - Fidelity
May 2022 - October 2022 (temporary role) Jacksonville, FL USA
Assist retail clients with transactions, enrollments and plan information related to 401K employee sponsored savings/investments. Thorough knowledge of brokerage account taxation pre/post retirement. Transact exchanges, rebalances, loans, payouts, rollovers and roll-ins. Extensive use of financial and communication hardware/software for transactions and support. End-user support for 2 multi-faceted transactional software apps. Personal responsibility for software upgrades, and resolution of remote connectivity issues. Role Includes onsite and remote telework.
Technician - AT&T
Dec 2021 - May 2022 (temporary role) Brunswick, GA USA
Completed 7-week course in safety, telecommunications, copper and fiber splicing. Field technician for problem resolution of telecommunications and internet over copper and fiber-optic networks. Cabling installation for telecommunication and data, end-user support for retail customers, and end-user IT issue resolution. Thorough understanding of networking issues/resolutions.
Investor/Trader - (Self-Endeavor)
APR 2017 - present St Marys, GA USA
Active trader/investor for intraday/short/long, swing trading, option trading, CDs, bonds and Treasury Bills. Self-management of personal investments, brokerage and retirement accounts. Daily use of transactional software coupled with research of public offerings, online financial/technical indicators and charting.
Packaging Manager - Brand Marketing
JAN 2007 - MAR 2017 The Home Depot (corporate) Atlanta, GA, USA
Management of all packaging activities related to THD proprietary brands. Annual budget of 1.3 million for redesigns in support of $9 billion in annual sales, category expansion, new brands, and legal compliance. Managed the activities of three FTE's, one embedded Creative agency, two review agencies, and four task-oriented agencies. Key decision maker for IT purchases, software apps and data management processes/platforms. Group lead and hands-on software installation, upgrades, version tracking, issue resolution, hardware replacement and cabling (cat5, cat6, 10 based T). Lead for setup of new laptops (Mac) and workstations (PC).
Spearheaded brand redesigns for Husky, Hampton Bay, Home Accent Holidays seasonal, and updates for WorkForce, Glacier Bay, EcoSmart and Vigoro. Key to introduction of Martha Stewart brand in US and Canada as lead for design, layout, messaging, and timelines for multi-category template guides. Proactively approached marketing issues that affected all proprietary and exclusive brands. Lead the packaging effort as part of unprecedented sales growth during 9-year tenure.
Key Initiator for cross department governance process reporting to Sr Leadership for brand compliance. International travel for seasonal rollouts.
Daily use of Microsoft Office Suite, Adobe Creative Suites, SAP, Ariba, and in-house proprietary systems.
Signing Merchandiser - Instore Environment
AUG 2005 - JAN 2007 The Home Depot (corporate) Atlanta, GA, USA
Management of store signing for Dept. 25 Tools & Hardware, Dept. 21 Lumber, Dept. 22 Building Materials, Corporate programs and wayfinding. Coordination of activities with Visual Merchandising to deliver fresh approaches to signing, fixturing, merchandising, operations and services within the parameters of The Home Depot brand(s) and signing standards. Selection and coordination with creative design agencies for store signing projects, promotions and redesigns. Extensive knowledge of substrates, printing processes, relevant industry standards, hardware production methods, and procurement processes. Strong customer service skills and a proactive approach to problem solving - e.g. online Artwork Repository/Sign Manual initiative. Supervision of one associate with responsibility for reviews and merit increases and management various external design/production/prototype agencies.
Six Sigma core team for two sourcing projects and process lead for one process improvement project. Partner with merchants and corporate business units to create, execute and track merchandising initiatives. Work in conjunction with Legal Dept. to put contracts in place for online art repository and product vendors.
Fast-paced, high project volume environment requires sound decision-making, sense of urgency, multi-tasking, delegation, strong design aptitude, analytical skills and OTB solutions (ex. telescoping shadow box merchandiser, side cap directory clip, internet-based Artwork Repository and Sign Item Number Generator (SING) with bar code integration. Implemented internet-based Print-on-Demand product cards, improved wind-resistant exterior promotional sign holder, front end store signing redesign, special order decking kiosk). Interaction with Department MVPs/Merchants for support of marketing activities. Execution of special projects by means of presentations, on-location resets, and department initiatives.
Daily use of Microsoft Office Suite, Adobe Creative Suites, and in-house proprietary systems.
Buyer - Procurement
OCT 2004 - AUG 2005 The Home Depot (corporate) Atlanta, GA, USA
Worked on behalf of all internal business units to manage purchase decisions related to signage and branded merchandise as category management leader. Negotiated pricing and delivery, initiated strategies for cost-out savings, coordinated with key stakeholders of the company, and managed inventory monitoring activities of warehouse and fulfillment. Process lead for Six Sigma sourcing projects. Daily use of SAP, Ariba, Excel, PPT, Visio and other business applications. Dotted line management of two associates.
Key stakeholder of online warehouse inventory reporting, and identification of print on demand solutions for Lighting product cards through RFI/RFP. Achieved $6 mil Cost Out goal during tenure along with high volume workload during transition to SAP. Identified and consolidated a core set of sign suppliers to achieve savings through competencies, volume, and efficiencies. Key/team decision maker for IT purchases, software apps and data management processes/platforms.
Sign Merchandise Manager - Advertising and Instore Environment
MAR 2003 – OCT 2004 EXPO Design (The Home Depot - corporate) Atlanta, GA, USA
Designer of interior signs for promotions, ongoing programs, permanent directionals and new initiatives. Identify vendors for prototyping, offset printing and screen printing. Coordinate all printing activities with selected printers such as specifics of printing, pricing, timelines and shipping/delivery. Daily use of Microsoft Office Suite, Adobe Creative Suites, and in-house proprietary systems. Hands-on workstation support, software upgrades and version management. Drove implementation of archival backup process including hardware and software.
Owner
JUN 1993 - MAR 2003 Concept2Ink, Inc. Atlanta, GA, USA
Provided conceptual design, layout, prototypes and photography for The Home Depot, EXPO Design Center, Coca-Cola, Remy Amerique, Francis Meyer, Microsoft, Pepsi, Cadmus POP, Makita and various Atlanta Real Estate companies. Employed one full-time and one part-time associate. Exclusive IT support for business, key decision maker for all purchases of software/hardware/printing/laminating, processes, and issue resolution. Setup and maintenance of workstations, network, servers, routers, backups, upgrades, version management and printer maintenance (small and wide-format). Troubleshooter for compatibility issues, connectivity with customers and quality assurance.
Packaging Manager
FEB 1990 - JUN 1993 The Coca-Cola Company, USA Corporate Atlanta, GA, USA
Conducted all design processes for Coca-Cola global brands, including primary and secondary packaging. International travel for brand rollouts and redesigns, management of six in-house package designers. Point of contact for quality assurance, legal requirements and design implementation. Attended press runs for initial brand rollouts and redesigns as well as quality assurance samples. Established and issued color standards for primary brand colors across all brands.
Education
Bachelor of Advertising and Design, Auburn University
ISM Basics of Procurement
2-year Vocational Printing Study Course
9-week AT&T Telecommunication/Data Course
12-week Fidelity Investments 401K Transactional Service Advisor Training
of Note
Art Director - International periodical WB&TS
Patient Advocate and Medical Conference Public Speaker
Advertising/Design Category Winner - Birmingham Ad Club Design
National Park Service volunteer - Cumberland Island National Park
CPR Certification - American Red Cross and National Park Service
Team captain for Kaboom charitable playground builds - The Home Depot
Full (26.2 mile) and half (13.1 mile) marathoner
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