Call Center Customer Service

********@*****.***** com Norcross, Mosley GA +1-678-***-****

WORK HISTORY

Supervisor Day Care at GREATER FITNESS

**/**** - **/**** (1 year)

My position was to take care of the children that were brought into the daycare by our fitness center members. We serviced children from 6wks to 12 years old.

Responsible for making sure school age children doing their homework. Assisting with toddlers learning alphabet, numbers, shapes, colors. Closely watching over the precious babies.

Senior Account Representative at Hewitt Packard/Marketsource LLC 04/2004 - 07/2007 (3 years)

To train and educate retail sales staff, management and customers on our products.

Introduce new hot selling products for home and small business use. Which includes our computers, laptop, desktop, printers, photography equipment and television's.

Assist in the growth of sales of the HP products,

Customer service/Collections Representative at SBC Ameritech Corp 01/2001 - 10/2002 (2 years)

Call center environment receiving inbound customer calls. Assisting customers with making payments and payment arrangements. Successfully retrieving critical past due revenue from customer accounts. Office Coordinator at Bayer Corporation / Excell Service 09/1999 - 01/2001 (1 year)

Various clerical and office managerial duties.

Event and travel planning.

Worked with marketing team on presentations.

Supervisor/Senior Service Representative at A.B. Dick Company 05/1996 - 07/1999 (3 years)

Call center receiving inbound customer calls for service of their equipment that our company manufactured.

Assist the technicians with the closing of their service calls. Supervise and train new hires, work with managers to create and develop more efficient procedures for our call center to implement. EDUCATION

Jones Commercial High School

Graduated 1975

General Studies

SKILLS

Customer Service, 10 years

Time Management, 5 years

Clerical, 9 years

Training, 3 years

Attention to Detail, 5 years

Microsoft Word, Excell, 6 years

PowerPoint, Windows 10, 11, 6 years

Communication, 10 years

LANGUAGES

English, Moderate

SOCIAL NETWORKS

Facebook, https://Tonya Mosley

Twitter, https://www.twitter.com/schillgc

Linkedin, https://Tonya Mosley

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 5 years

I have a security clearance

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