Project Manager Financial Services

PROFESSIONAL PROFILE

With extensive experience in the consulting, pharmaceutical, beverage, financial services, and technology industries, I am a highly skilled IT Service and Support, ERP, and CRM Project Manager. I am an expert at establishing a liaison between the business community and the IT organization, facilitating the delivery of best-in-class solutions to address strategic and tactical initiatives that will result in business value and client satisfaction. I assist users in achieving high performance while minimizing downtimes. I am skilled at leading multifunctional, multicultural, and geographically dispersed teams, managing complex and multi-site projects, effectively handling crises, building strong relationships with C-suite-level executives, producing results under high levels of stress, responding to multiple requirements simultaneously, training and coaching end-users, managing confidential information, and with a strong client orientation. I am persistent, dedicated, and possess a strong people orientation.

Areas of expertise:

IT Operations BI Analytics Reporting IT Strategies Disaster Recovery Business Continuity End-User Services Project Management Incident and Problem Management Help-Desk Management Executive Support Cable Management Budget Control ITIL SAP KPIs Reporting SLA Reporting

WORK EXPERIENCE

OPKO Health Miami, FL. Jan.2019 – Present

SAP Administrator / Project Manager

Spearheaded different SAP products implementations at a global scale, upgrades (ECC to S4), rollouts, and continuous improvement initiatives across all OPKO companies, leveraging Agile and PMP methodologies to ensure on-time and within-budget delivery. Oversaw key digital transformations projects such as CRM, IT Applications, IT Infrastructure and Cloud adoption.

●HANA DB Administration.

●WMS Implementation

●EDI Integration

●Artificial Intelligence (AI) Implementation Project.

●Maintain the overall projects plans.

●Led offshore teams.

●Identify, track and mitigate risks.

●Serve as Audit lead for the IT team.

●Add-ons research and development, implementation and support.

●SAP Analytics Cloud Implementation.

VPX Sports Weston, FL. Jul.2018 – Jan. 2019

SAP Administrator / Project Manager

Lead the post-implementation of SAP projects, particularly those involving digital integration using SAP Cloud Platform Integration.

●Mapping business process to SAP process

●Organizational structure improvement.

●Review and coordinate the completion of all project deliverables.

●Reports building.

●Provide quality assurance.

●Vendor management.

●Business process formalization and improvement.

SAP Miami, FL. Dec.2017 – Jun. 2018

Field Service Engineer

Contribute to enhancing the end-user experience for local and regional IT Support teams. Collaborate with local, regional, and global teams to support all IT initiatives projects.

●Acting as Team Lead for the LATAM team.

●Trainer for the LATAM team. (México, Argentina, Colombia, Puerto Rico, Perú, Costa Rica, Chile, Brasil)

●Team member of the on-boarding process for the LATAM team.

●Responsible for local KPI.

●Improved and maintain inventory accuracy over 95%.

●MDM enrollment (IOS and Android).

●SLA’s Monitoring.

●Smart hands for local and global projects.

●IT End user services.

●Video Conference and Telepresence Support.

●Skype for business, Skype rooms & Smart Hubs Support.

H&Co. Technology Advisors Miami, FL. Jun.2017 – Sep. 2017

SAP IT Consultant

Provide technical support for SAP Business One implementations utilizing HANA technology.

●Window and Linux (SUSE) Servers administration.

●Troubleshooting IT related issues.

●AWS Console Admin. (Backup, Restore, Creation, Performance Review, Upgrades, Site-to-Cloud Migrations)

●SAP Business One mobile testing.

●IT End user services.

●HANA Layer server support.

CELERITECH Venezuela Mar.2015 – May.2016 Regional Support and New Products Manager

Enhanced SAP support service sales by conceptualizing and introducing novel products to existing clients throughout Latin America. Achieved sales revenue of $250,000. Administered a budget of $200,000. Led a team of twelve individuals.

●Implemented a formal incident tracking system in 6 months for 5 countries, resulting in monthly KPIs reports for the top management to make strategic decisions.

●Participated in the certification of a Partner Center of Expertise of SAP for all in one Services during 8 consecutive months.

●Sold Cloud migration services to approximately 10 existing clients through needs assessments, formal proposals, and service demos.

●Simultaneously led the Professional Service Department and the Support Department for 4 months.

●Hired 4 professionals in one year for the Support Department, and achieved the lowest level of employee turnover.

●Sponsored 5 professionals in completing the SAP certification in one year.

MERCK Venezuela 2014 - 2015

IS Service Support Leader

Led the local helpdesk team of a multinational pharmaceutical company comprising 300 users. Administered a budget of $625,000. Led a team of four.

●Migrated 300 users from Office 2007 to Office 365, and from Lotus Notes to MS Outlook in 3 months without major downtime.

●Optimized the data center from 7 physical servers to 2 physical servers and 5 virtualized servers, resulting in 50% faster data access and facilitating backup and restoring of servers.

●Re-wired 40% of the main office, improving network performance as well as end user experience.

●Eliminated the use of Blackberry technology, migrating to Windows Phones and iPhones using MDM.

●Prepared and delivered end user training programs including all new technologies: Office 365, iPhone, Windows Phones.

●Doubled the capacity and speed of the connection between locations around the country by acquiring a new MPLS link and upgrading the existing one.

●Changed the company's Internet service provider, improving connectivity by 120%.

●Achieved 96% of accuracy in asset management, naming conventions, and software versions audit for 2015.

Pernod Ricard Venezuela 2011 - 2014

ITSS Specialist

Led the IT onsite support team, monitored and maintained the IT infrastructure for 7 locations nationwide and 300 users; and guaranteed the compliance with SLAs. Administered a budget of $700k/year and led a team of 8 including 5 remote technicians in Colombia.

●Migrated 200 users from Blackberry to IPhone in 2 months with minimal downtime.

●Migrated all users from different Windows versions to the company’s standard at the time, Windows 7, in 4 months.

●Installed Microsoft Lync for the company as an instant messaging tool, replacing Office Communicator.

●Designed and implemented the training of new technologies for final users which were then delivered to over 1000 users in all Latin America.

●Migrated successfully the local domain to the global domain in three months with no downtime.

●Saved $100k per year by created a business case that demonstrated the impact of outsourcing major printing services on the budget.

●Designed, trained and coached the new centralized help desk service in Colombia, increasing the compliance with SLAs by 60%.

SAP Venezuela 2008 - 2011

Tech Consultant II

Help the local and regional IT Support team to improve the end user experience. Support local, regional and global teams with all IT initiatives projects.

Improved and maintain inventory accuracy over 90%.

Successfully implemented the HP Printer Outsourced Project (POP) at the Venezuela office.

IT Responsible for the purchase process.

Local PBX Administrator.

Corporate cellular phones account responsible.

Monthly KPI’s and SLA’s report preparation.

EDUCATION

Systems Engineer, Santa Maria University. Caracas, Venezuela (Bachelor Equivalent)

TECHNICAL SKILLS

ITIL: v3 Fundamentals

Scrum: Certified Scrum Master

Databases: SQL, MySQL, HANA

PMP Knowledge

SAP Activate Methodology / ASAP

IT Infrastructure: Architecture, Design, Security, Implementation and Administration

Network Project Management

Cloud Hosting and Management Solutions (AWS & Microsoft Azure)

Virtualization Design and Deployment

Massive OS Deployment.

Operating Systems: Windows Server, Windows 10, Windows 11, OSX, Linux.

Mobile Systems: VoIP, Nortel, Lync, Android, iOS, Windows Phone, Siemens PBX, MDM

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