Information Technology Network Administrator
Resume:
Andrew Wimer
******.*****@******.***
Career Objective
To gain a position in Information Technology and Security that will continue to challenge and enhance my technology skills.
Qualifications
F5 Networks LTM/GTM/APM Versions 9/10/11/12/13
Palo Alto Networks Firewalls
Juniper Networks Wireless
Juniper Networks Routers and Switches
Windows 2003/2008/2012/2019 Server
VEEAM Backup Solutions
Active Directory
Exchange Server
Unix/Linux scripting
LAN/WAN Technologies
VMWare ESXi Server/Workstation/Fusion, VDI
Office365 Administration
Azure AD/Intune Administration
JAMF
Work Experience
Milestone Systems, Inc/Kudelski Security, Inc
(July 2011 – Present)
F5 Engineer/Network Engineer/IT Systems Engineer
Provided expert level support on F5 LTM/GTM/APM High Availability System customer issues
Deployed F5 LTMs in multiple large environments for end user customers.
Supported internal employees as their Network Administrator
Designed and implemented server and workstation migrations from on-premise to Office/Microsoft 365 environments
Built efficient internal relations and communicate extensively with key internal stakeholders.
Administered a multi-server Windows Server 2003/2008/2012/2019 infrastructure environment.
Deployed and maintained Active Directory environment, including changes to GPO
Oversaw Policy Governance for Company’s Azure Tennant.
Identified security risks, assessed potential threats, and developed plans for eliminating vulnerabilities in Companies Azure Tennant
Assisted other teams in Security investigations related to Azure.
Worked with SOC in identifying and resolving Security Incidents
Designed and deployed new policies and procedures for day to day network infrastructure.
Managed multiple data center backup implementations, and support.
Deployed JAMF Mac Management Software (MDM) to 300+ Mac devices. This included design, implementation, and support of the JAMF product and all policies and configuration profiles.
CPP North America, LLC
(January 2009 – July 2011)
Senior IT Network Administrator
Provided administration of all operational technologies e.g. Windows Operating Systems (Windows NT4/2000 XP), Exchange.
Performed administration of PC / desktop architecture.
Maintained backups of all files while conforming to corporate records retention guidelines.
Managed storage usage, network printing, e-mails and internet access.
Established and maintain network user accounts, user environments, directory structures and access rights.
Developed and provided DR procedures and support.
Provided troubleshooting to identify cause of incidents, problem resolution and policy / process development and implementation to address issues and improve performance.
Was part of a team that replaced all of our current Desktop and Server Infrastructure using various technologies such VMWare Workstation, VMWARE Server, and Macintosh/Windows integration with VMWare Fusion.
Development and maintenance of SLAs associated with support and maintenance of applications, processes and servicing customers.
Ensured all IT requests and incidents are prioritized and progressed in accordance with procedures. To manage, monitor and track progress of assigned calls and providing feedback to users. To ensure all incidents and requests are dealt with in accordance with SLA’s and reported appropriately.
Complied with the information security policy and procedures. Complied with all regulatory procedures applicable my role. Reported any information security incident, weakness or malfunction.
Promoted the ‘IT Service Desk’ services to all members of the CPP organization.
Reported any information security incident, weakness or malfunction.
Development and use of connect: enterprise for developing and maintaining transmission of data through FTP technologies
Documented and updated business processes involving File exchanges with existing Business Partners.
Set up and configured new client Transmission processes and oversee their successful implementation.
Provided first line support for all Client Transmissions issues.
Served at main go to person for all Blackberry and Cell Phone requests for the company.
Robert Half Technology
Prime Therapeutics, LLC (Jun. 2008 – Jan. 2009)
Network Administrator/ IT Field Support
Served as second level support in a 1000 user Windows XP environment.
Provided complete Blackberry setup and administration for the company.
Supported Lotus Notes as an email client served as a Lotus Notes Administrator
Provided Active Directory 2003 support for new user security requests and changes of security rights for existing users.
Provided support to a 10 client Macintosh OS based Marketing group, with hardware and software support.
Was part of a team that managed all workstation and user moves, and new workstation setups.
Served as a Security Administrator, maintaining security rights for all network shares
Provided support for user in remote locations around the country, and supported the company Virtual Private Network(VPN) connections
Setup and maintained company’s printers and administered them through Windows Server 2003.
Modis IT
Wilson Tool, Inc – White Bear Lake, MN (Mar. 2008 – Jun. 2008)
Network Administrator
Served as the first and second level support in a 500 employee Windows 2000/XP industrial setting
Responsible for configuring and maintaining company wide hardware platform including legacy manufacturing machines
Provided support for computer moves, adds, and changes.
Worked with Hardware vendors(Dell) to resolve hardware issues.
Created, packaged and implemented new workstation images using Acronis software suite.
Robert Half Technology/Vital Images, Inc
Vital Images, Inc – Minnetonka, MN (Apr. 2007 – Mar. 2008)
Technical Support Engineer
Provided complete software support for Vital Images’ Vitrea software
Worked with Doctors and Radiologists troubleshooting CT and MRI scanner issues
Installed and configured new software releases on customer workstations
Provided phone support for software issue occurring at customer sites
Remotely upgraded 32 bit to 64 bit versions of XP Professional
Provided end user support to customers on 32 bit and 64 bit versions of XP
Worked with customers to decide hardware and software improvements
Configured department knowledgebase using Microsoft Sharepoint
Ajilon Consulting
Minneapolis, MN (Jan.2007 – Apr. 2007)
Etools/Remedy Support Analyst
Provided complete Remedy Administrator functions.
Setup new users and groups in the Remedy call tracking software
Modifed SQL statements and setup new SQL queries that were implemented in the Remedy backend
Provided Administrative functionality to the company’s Niku Timesheet/Project Tracking software
Express Scripts, Inc.
Bloomington, MN (Apr. 2004 – Dec. 2006)
Senior Service Center Analyst; PC/LAN Systems Administrator
Provided level 1 support for 8000 users in a multiplatform OS environment
Served as a Remedy Administrator, creating and modifying user accounts, new support groups and any changes needed for the Service Center
Worked with different internal support groups to improve Service Center processes
Facilitated conference calls for all system outages
Was part of an oncall rotation, providing 24/7 support for any major system outages and escalations
Served as an escalation point for all Service Center employees.
Was part of a team that determined business impact, and supervised company wide, multiple support groups
Ran Unix scripting for monitoring and simple maintenance of Unix servers, and Unix user accounts
Supported 1000+ Desktop users as a Level II Desktop Support Technician.
Lead company wide upgrade projects on Windows XP Professional hardware and software platforms.
Supported offsite employees with 24/7 on-call support of VPN/Networking issues.
Maintained day to day support operations of end user software and hardware issues.
Manpower Professional – Contract Consultant
Best Buy Co, Inc - Richfield, MN (Sep. 2003 – Apr. 2004)
Customer Centricity Command Center Analyst
Provided L3 Deployment support for Customer Centricity, responsible for life cycle management of new technologies in 548 stores.
Arrowhead Design Group – Network Administrator
St. Paul, MN (Feb. 2003-Jul. 2003)
Setup and maintained Macintosh OS 9, OS 10 operating systems. and small Windows 98/NT 4.0 network.
Provided on call support for server/workstation hardware/software issues.
Provided network support and integration of peripherals, and network shares between Macs and PCs
Supported Adobe Photoshop suite, Microsoft Office Suites, and Quark over a cross-platform Windows 2000 and Mac 0S 9 / OS 10 network
Worked on PowerMac G3, G4 and G5’s, iBook G3’s PowerBook G3’s and G4’s.
Implemented hardware upgrades such as new hard drives, cd –rom drives, NIC cards, memory and motherboards on both Macs and PCs
Teksystems, Inc – Contract Consultant
General Mills, Inc - Minneapolis, MN (Dec. 2001-Jul 2002)
Help Desk Senior Analyst
Provided first level phone support to 5000 users, in a 3 tier help desk model, and escalating issues that could not be resolved over the phone.
Maintained 90% first call resolution rate.
Used Remedy call tracking software.
Best Buy Co, Inc. - Eden Prairie, MN (Oct. 2001- Dec. 2002)
Rainchecks Support Analyst
Provided complete support for company wide application (Rainchecks).
Tracked calls with Tivoli Problem Management software, documented steps taken and resolution details.
Worked with managers and application support specialists to create new solutions for application and help desk procedures.
Westgroup - Eagan, MN (Jul. 2001-Oct. 2001)
Solutions Center Analyst
Provided first level phone support for 10,000 users.
Tracked calls with Tivoli Problem Management software, documented steps taken and resolution details.
Performed backups and reset user passwords on AS/400 systems.
CNT - Plymouth, MN – (Mar 2001-Jul 2001)
Help Desk Analyst
United Defense - Fridley, MN (Sep. 2000 – Jan 2001
Computer Support Analyst
Education
PC/LAN Certificate - Brown Institute - Mendota Heights, MN Apr. 2000
Advanced PC/LAN Training
Advanced Macintosh Training
References
Shane Imsland 612-***-**** ********@*******-*******.***
James Myers 612-***-**** *******@*******-*******.***
Contact this candidate