Front Desk Night Auditor

Yolanda Burgos

P.O. Box******

Orlando, Florida *2869

407-***-****

*******.******@*****.***

Objective

Seeking a challenging position utilizing my extensive knowledge and successful experience in a progressive company that offers the opportunity to fully utilize reputable and emergent people-orient skills in the area of customer service.

Experience

Night Auditor/Front Desk Clerk

Interact with every guest – Assist with questions and listen to understand guest

Resolve problem before it becomes a complaint - Express gratitude

Balance Daily work activity of the day. Make reservations. Check in /out guest

Review accounts and charges with guest during the check out process.

Greet, register, and assign rooms to guests of hotel – answer phones

Respond to customer inquiries and complaints

11/2021-9/2024 Marriott Harbour Lake 407-***-**** Orlando, Fl

Front Desk Clerk Night Auditor Thomas Pappas/Laren

2020 COVID Layoff

2019 TownePlace Suites By Marriott 407-***-**** Orlando, Fl

Front Desk Clerk Night Auditor Cristyln-Lin Infante

2018 Courtyard Marriott 603-***-**** Manchester, NH

Front Desk Clerk Night Auditor Brianna Kone

2014 - 2018 Mike Innovation Solutions 407-***-**** Orlando, Fl

Construction Assistant Michael Broduer

2008-2013 Best Western Hotel 407-***-**** Orlando, Fl

Front Desk Clerk Night Auditor Katherine Ocanto/Sam Jayswal

2007-20123 Michaels Arts & Crafts 407-***-**** Orlando, Fl

Front End Supervisor Doug Brennan

Cashier – assign employees to specific duties

Perform work activities of subordinates, such as cleaning and organizing

2006-2008 World Mark Resort 407-***-**** Orlando, Fl

Night Auditor Mary/Joe Rizzo

check in checkout guests – answer phones – handle all complaints

Provide customer service by greeting and assisting customers

2005-2007 Imperial Swan Hotel 407-***-**** Orlando, Fl

Front Desk Clerk Lori Vaughn

2002-2004 Southeast Atlantic Orlando, Fl

Receptionist Shay

Answer phones, Filing, Accounting

Transmit and receive messages, using telephones

2005-2005 Holiday Inn 407-***-**** Orlando, Fl

Night Auditor

Education 1985 Jane Addams Vocational High School Bronx, N.Y.

Diploma- Nursing

Skills & abilities Computers - Phones – Cashier – Collections Languages Speak English & Spanish

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