Customer Service Support
Resume:
Cherish Richardson
Customer Service
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skills
Excellent
Complaint resolution
Excellent
Sales expertise
Excellent
Technical Support
Excellent
Excellent written and oral communication
Excellent
Good communication skills
Excellent
Customer Relations
Excellent
Professional telephone demeanor
Excellent
Database Management
Excellent
Multi-line phone talent
Work History
2018-01 - 2022-12 Senior Customer Specialist
Conduent, Houston, TX
Humble, United States 77338
*****************@*****.***
Provided primary customer support to internal and external customers. Offered advice and assistance to customers, paying attention to special needs or wants.
Collected and analyzed customer information to prepare product or service reports.
Answered customer telephone calls promptly to avoid on-hold wait times. Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
2015-01 - 2018-01 Chargeback Specialist
First Credit Union, Houston, TX
Typed acknowledgment letters to persons sending correspondence. Maintained files and controlled records to show correspondence activities. Presented clear and concise explanations of governing rules and regulations.
Edited letters and written material for correspondence. Analyzed large amounts of data to find patterns of fraud and anomalies. Contacted customers directly to notify of fraudulent activity and minimize impacts.
Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination. Summarized all key information regarding investigation into detailed report for delivery to client.
Provided exemplary level of customer service to clients and company personnel.
Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
Exceeded goals through effective task prioritization and great work ethic. Collaborated with team members to achieve target results. Resolved conflicts and negotiated mutually beneficial agreements between parties.
2007-03 - 2013-01 Customer Service Representative
Iqor, Houston, TX
Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Processed customer adjustments to maintain financial accounts. Answered customer telephone calls promptly to avoid on-hold wait times. Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Followed up with customers about resolved issues to maintain high standards of customer service.
Handled customers in fast-pace setting idn coordination with solid team of customer service associates.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Met customer call guidelines for service levels, handle time and productivity.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes. Educated customers about billing, payment processing and support policies and procedures.
Education
2000-06 - 2004-08 Diploma
Jack Yates - Houston, TX
Software
Excellent
Liniux
Excellent
Microsoft
Excellent
Salesforce
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