Luis Cruz
Jupiter, FL *****
*************@*****.***
Work Experience
Patient Accounts Rep/ Biller
Coral Shores Behavioral Health Psychiatric Hospital-Stuart, FL November 2023 to Present
· Verification of all insurance benefits.
· Financial counseling of patients with balances and self-pay.
· Manage denials, appeals, and rejections.
· Compile and analyze financial reports and spreadsheets for executive meetings.
· Bill all claims Commercial, Medicare, and Managed Medicaid.
· Work A/R insurance and self-pay.
· Work on all EDI corrections.
· Work with the UR department to get the correct insurance information.
· Handle Single Case Agreements to get processed and paid. Billing Manager
Praesum Healthcare aka Sunrise Detox-West Palm Beach, FL September 2022 to August 2023
· In charge of 26 Detox and Residential facilities and 12 Counseling Centers.
· Managed and reviewed all New CPT codes and billing trends.
· Assist with work overflows such as EFT enrollments, billing, coding, and EDI. rejections, insurance verifications, and anything else the team needs help with.
· Compile and analyze financial reports and spreadsheets for executive meetings.
· Manage denials, appeals, and rejections.
· Credential new Doctors and ANRP providers for facilities and insurance carriers.
· Take the lead on new EMR software and clearing house program and implement staff training.
· Recruit, Hire, Onboard, Train, and Evaluate the performance of billing staff.
· In charge of staff payroll.
· In charge of all Single Case Agreements and getting them approved. Lead Biller
Palm Beach Cardiology Center-Palm Beach Gardens, FL October 2021 to September 2022
· Compile and analyze financial reports and spreadsheets for executive meetings.
· Managed and reviewed all New CPT codes and billing trends.
· Assist with work overflows such as EFT enrollments, billing, coding, EDI rejections, insurance verifications, and anything else the team needs help with.
· Managed billing and collection department.
· UB04 and 1500 HCFA Billing and Coding.
· Denials, appeals, and rejections.
· Managed all aspects of the medical billing from provider credentialing, coding, and EDI rejections.
· Assist with billing issues with the Front desk with patients.
· Collect patient's unpaid balances.
· Train and evaluate the performance of billing staff.
· In charge of all Single Case Agreements and getting them approved. UR/AR Manager
Sun Medical Billing, LLC-West Palm Beach, FL
January 2019 to September 2021
· Managed all aspects of the medical billing across 4 facilities supervising 12 employees.
· Managed the Utilization Review process by establishing and maintaining efficient methods to ensure medical necessity and proper documentation.
· Managed and reviewed all New CPT codes and billing trends.
· Assist with work overflows such as EFT enrollments, billing, coding, EDI rejections, insurance verifications, and anything else the team needs help with.
· Compile and analyze financial reports and spreadsheets for executive meetings.
· Recruit, Hire, Onboard, Train, and Evaluate the performance of billing staff.
· In charge of all Single Case Agreements and getting them approved. Billing Director
Believe Treatment Center-West Palm Beach, FL
February 2018 to January 2019
· Managed all aspects of the medical billing from provider credentialing, coding, and EDI rejections.
· Managed the Utilization Review process by establishing and maintaining efficient methods to ensure medical necessity and proper documentation.
· Managed and reviewed all New CPT codes and billing trends.
· Assist with work overflows such as EFT enrollments, billing, coding, EDI rejections, insurance verifications, and anything else the team needs help with.
· Compile and analyze financial reports and spreadsheets for executive meetings.
· Recruit, Hire, Onboard, Train,
· and evaluate the performance of the billing staff. Revenue Cycle Manager
Life Recovery of the Palm Beaches-West Palm Beach, FL July 2017 to February 2018
· Managed all aspects of the medical billing from provider credentialing, coding, and EDI rejections.
· Managed the Utilization Review process by establishing and maintaining efficient methods to ensure medical necessity and proper documentation.
· Managed and reviewed all New CPT codes and billing trends.
· Assist with work overflow such as EFT enrollments, billing, coding, EDI rejections, insurance verifications, etc.
· Compile and analyze financial reports and spreadsheets for executive meetings.
· Recruit, Hire, Onboard, Train, and Evaluate the performance of billing staff.
· In charge of all Single Case Agreements and getting them approved Revenue Cycle Manager/Billing Director
Lumiere Detox Center-Jupiter, FL
March 2014 to July 2017
· Managed all aspects of the medical billing from provider credentialing, coding, and EDI rejections.
· Responsible for all UR calls
· Managed and reviewed all New CPT codes and billing trends.
· Assist with work overflows such as EFT enrollments, billing, coding, EDI rejections, insurance verifications, and anything else the team needs help with.
· Compile and analyze financial reports and spreadsheets for executive meetings.
· Recruit, Hire, Onboard, Train, and Evaluate the performance of billing staff.
· Responsible for all (IT) issues with computers and video cameras Billing Supervisor/Interim Collection Supervisor
Hyperion Billing Services -Delray Recovery Center-Boca Raton, FL July 2011 to March 2014
· Managed billing and collection department
· UB04 Billing and Coding
· Denials, appeals, and rejections.
· Research new diagnostic codes and billing trends.
· Managed office when the Director is out.
· Compile and analyze financial reports and spreadsheets for executive meetings.
· Managed and reviewed all New CPT codes and billing trends.
· Assist with work overflows such as EFT enrollments, billing, coding, EDI rejections, insurance verifications, and anything else the team needs help with.
· Compile and analyze financial reports and spreadsheets for executive meetings.
· Recruit, Hire, Onboard, Train, and Evaluate the performance of billing staff.
· Responsible for all (IT) issues with computers
Education
High School Diploma in Computer Programming, accounting Deer Park High School
August 1979 to June 1982
Skills
• Medical Billing (10+ years)
• Athena One Health (3 years)
• Microsoft Office- Intermediate (10+ years)
• Utilization Review (10+ years)
• Financial Statement Preparation (10+ years)
• Analytics (10+ years)
• Sunwave (5 years)
• Collaborate MD (10+ years)
• Kipu (10+ years)
• Medical Records (10+ years)
• Medicaid. (10+ years)
• Citrix (5 years)
• WAYSTAR (3 years)
• UB04 (10+ years)
• HIPAA (10+ years)
• Emdeon Vision (10+ years)
• Billing and Coding Certification (10+ years)
• Commercial Insurance (10+ years)
• Ability (5 years)
• Medicare (10+ years)
• Financial Report Writing (5 years)
• CPT-4, ICD-9 and ICD-10 Coding (10+ years)
• Waystar (3 years)
• Medic (10+ years)
• Accounts Receivable (10+ years)
• Medical Terminology (10+ years)
• EMR Systems (10+ years)
• 10e11 (3 years)
• eClinicalWorks (5 years)
• EKG Certified (10+ years)
• Medical Coding (10+ years)
• Cerner (5 years)
• Insurance Verification (10+ years)
• Hospital and Physician Billing (10+ years)
• Medisoft (10+ years)
• Lighting Step (3 years)
• Kareo Billing Software (3 years)
• Medical Scheduling (10+ years)
Certifications and Licenses
EKG Certification
December 1997 to Present
Driver's License
August 2021 to August 2030