Customer Service Representative

ㅡ

Introduction

Motivated Accounting student with experience in tax preparation, auditing support, and administrative tasks. Strong customer service and conflict resolution skills. Detail-oriented, highly organized, and bilingual (English & Spanish). Proficient in Microsoft Excel and tax software.

ㅡ

Experience

PDM, LLP Tax Staff Accountant & Audit Intern - Jan 2023 - Nov 2024, Torrance Prepared individual tax returns and trust filings with accuracy and compliance. Assisted with administrative tasks, client support, and audit report preparation. Private Caregiver - June 2021 – Nov 2024, Torrance Provided care for an elderly couple, managing daily needs and emotional support. Maxim Healthcare Group Administrative Assistant - Feb 2019 - Oct 2019, Torrance Coordinated pop-up flu shot sites for corporate clients. Verified insurance information and provided customer support.

Subway Restaurants Team Member - Feb 2018 - March 2021, Lakewood Handled transactions, maintained store cleanliness, and trained new employees. Resolved customer conflicts, ensuring satisfaction and repeat business. ㅡ

Education

California State University of Dominguez Hills / Expected Graduation 2026 2022 - Present, Carson

B.S. in Business Administration – Accounting Concentration. Minor: Management Accounting Society Secretary (2023) GPA: 3.3 California State University of Long Beach / International Studies August 2019 - August 2021, Long Beach

GPA 3.2

Lakewood High School / High School Diploma

Graduated 2019, Lakewood

GPA 3.9

ㅡ

Skills

Technical: Microsoft Excel, Word, PowerPoint Tax Software 75 WPM Soft Skills: Conflict Resolution Customer Service Organization Languages: Bilingual – English & Spanish