Front Desk Customer Service
Resume:
ABOUT ME
Dedicated and experienced hospitality professional with a strong background in
guest relations and front desk operations. As a Trainee Captain at Evolve Back Kabini, I have developed expertise in delivering exceptional customer service, coordinating across departments, and ensuring seamless guest experiences in upscale hotel environments. Adept at handling guest inquiries, resolving concerns efficiently, and supervising teams to uphold service excellence. I am passionate about creating a welcoming atmosphere that exceeds guest expectations and fosters repeat business. Recently gained insights into global hospitality trends through participation in a G20 event, further enhancing my international outlook on service excellence.
WORK EXPERIENCE
EDUCATION AND TRAINING
ALBIN MATHEW
Passport: X 9028473
Date of birth: 05/04/1996
Place of birth: India
Nationality: Indian
Gender: Male
CONTACT
Tharimackal House,
Kanjirakkolly, Payyavoor
Kannur,
670633 kannur, India (Home)
***************@*****.***
2019 – CURRENT MYSORE, India
• Welcome and greet guests warmly, ensuring a high standard of hospitality.
• Address guest inquiries and resolve any issues or complaints professionally.
• Assist in planning and organizing guest activities and special events.
• Maintain effective communication with other department satisfaction.
• Process payments and manage billing operations accurately.
• Monitor and respond to guest feedback to continuously improve.
• Supervise and oversee daily operations of the room division, ensure standards of guest service.
• Training staff members and supervision.
• Assist in report keeping, inventory list, reporting, and staff brifing. 2018 – 2019 CHENNAI, India
• Assist in daily operations across various departments including fr housekeeping, food and beverage, and maintenance.
• Support the front desk team with guest check-in and check-out procedure address guest inquiries.
• Collaborate with the food and beverage team in restaurant opening including food preparation, table setting, and service.
• Observe and assist in kitchen operations, learning about preparation, and presentation.
• Learn and implement health, safety, and hygiene standards across the resort.
• Engage with guests to provide information about the resort’s aminities services.
TRAINEE CAPTAIN EVOLVE BACK KABINI MYSORE, INDIA
INDUSTRIAL TRAINING FOUR POINTS BY SHERATON RESORT AND CONVENTION CENTER CHENNAI
2016 – 2019 MYSORE, India
2015 – 2016 KANNUR, India
2013 – 2014
BACHELOR OF TOURISM & HOTEL MANAGEMENT MYSORE VI
DIYA VIKAS INSTITUTE OF HOTEL MANAGEMENT &
CATERING TECHNOLOGY
INTERMEDIATE ST.THOMAS HSS MANIKKADAVU
SSLC ST.THOMAS H.S.S MANIKKADAVU
DIGITAL SKILLS
Microsoft Office 365 (Word, Excel, PowerPoint, SharePoint, Outlook, Access, Sway, Yammer,..) LANGUAGE SKILLS
MOTHER TONGUE(S): MALAYALAM
Other language(s):
English
Listening C2
Spoken production C2
Reading C2
Spoken interaction C2
Writing C2
Hindi
Listening B2
Spoken production B2
Reading B1
Spoken interaction B2
Writing B1
KANNADA
Listening B1
Spoken production A1
Reading A1
Spoken interaction A2
Writing A1
TAMIL
Listening B2
Spoken production B2
Reading A1
Spoken interaction B2
Writing A1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DECLARATION
Hereby declare that all the details mentioned above are in accordance with the truth and fact as per the knowledge
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