Supply Chain Customer Service

MICHAEL ISOLDA

** ***** *******,**** *****, New Jersey 08753 •347-***-**** • *********@*****.***

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience running a 975,000 square foot facility with approximately 45 direct reports.

Skills

• Inventory Control Processes

• KPI Tracking and Management

• Supply Chain Distribution

• Continuous Improvement Strategies

• OSHA Standards

• Performance Tracking

• Lean Methodology

• Employee Yearly Reviews

• Employee Mentorship

• Inbound and Outbound Shipments

• Product Management

• Special Projects

• Daily Operations Management

• Staff Management

• 3PL (Third Party Logistics)

• Six Sigma Methodologies

• Microsoft Tools

• Logistics Planning

• Continuous Improvement

• Employee Training

• Facility Safety Standards and Protocols

• Employment Interviews

• Team Building

• Customer Service

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, Work History:

Material Coordinator-10/2023-2/2025

Renaissance LLC- Lakewood, NJ

• Fill orders from the production schedule and send them to assign location for production staff’s needs.

• Assist in the efficient receipt, storage, movement, and inventory of the items throughout the warehouse.

• Multitasking by organizing and prioritizing tasks to complete daily workload.

• Pick and stage raw materials/components as required to support work orders on the production schedule.

• Work closely with planning and operations to support scheduled jobs.

• Complete material returns and issue materials to orders in ERP system.

• Perform receiving of materials into ERP system.

• Assist with deliveries of materials, Fed Ex shipments and other activities.

• Assist with shipping of finished goods, samples and other materials.

• Assist Warehouse Supervisor with the tracking and control of work orders.

• Assist with disposal of materials that are rejected and/or authorized to destroy.

• Manage MRO cage and orders.

• Provide direction for forklift and truck drivers and provide them their assignments.

• Maintain accurate inventory counts.

• Maintain warehouse safety standards.

• Perform other duties assigned by Warehouse Lead, Supervisor and/or Manager.

• Prep and Record Outgoing shipments.

• Assist Inventory with Locating Product for inspection. Plumbers Helper(Part time)-6/2023-10/2023

S&N Sewer and Drain Cleaning- Staten Island, NY

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• Used couplings, clamps, and screws to assemble pipe sections, tubing, and fittings.

• Analyzed operation details to estimate the time needed to complete assigned tasks.

• Assisted licensed plumbers in the installation and repair of plumbing systems.

• Drilled and cut holes in walls and floors to accommodate the passage of pipes.

• Filled plumbing fixtures and pipes with water or air to detect and locate leaks.

• Meet customer service expectations through problem resolution, daily communication, and follow- up, boosting customer service.

Warehouse Manager-7/2021-9/2022

CEVA Logistics Inc.- Staten Island, Ny

• Supervised operations staff and kept employees compliant with company policies and procedures.

• Developed systems and procedures to improve operational quality and team efficiency.

• Managed inventory and supply chain operations to deliver goods and services promptly and accurately.

• Led hiring, onboarding, and training of new hires to fulfill business requirements.

• Introduced new methods, practices, and systems to reduce turnaround time.

• Developed and maintained relationships with external vendors and suppliers.

• Responsible for multiple KPIs involving all job functions.

• Responsible for associate development.

• Helped create customer pickup and returns processes.

• Responsible for direct reports PTO request and all other Time clock issues. Warehouse Supervisor-8/2020-7/2021

CEVA Logistics Inc.- Staten Island, NY

• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

• Motivated and trained employees to maximize team productivity.

• Managed internal operational standards and productivity targets.

• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

• Analyzed department metrics and performance and reported findings to management.

• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

Warehouse Lead-11/2019-8/2020

CEVA Logistics Inc.-Staten Island, Ny

• Oversaw problem resolution to address barriers to operational efficiency.

• Planned operations and activities and led projects.

• Recommended actionable changes, lead provisioning, and draft plans to maintain operational status.• Cleaned and maintained warehouse in compliance with OSHA safety standards.

• Motivated and trained employees to maximize team productivity.

• Evaluated team member performance and productivity, provided feedback, and implemented corrective actions.

• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

• Coordinated with vendors to verify the timely delivery of materials and supplies, avoiding delays. Forklift Operator-12/2018-11/2019

CEVA Logistics Inc.- Staten Island, Ny

• Operated forklift in compliance with OSHA guidelines and organizational policies.

• Communicated with floor managers to determine merchandise placement.

• Used strapping and bracing techniques and proper balancing to prevent load shifting.

• Built pallets and loads for partial and mixed pallets, wrapped finished pallets, and staged pallets and loads into trucks

when ready for shipment.

• Received products using frequency scanners, unloaded shipments from trucks, and fulfilled and organized orders to

streamline customer delivery processes.

Retail Associate- 2/2016-12/2019

The Home Depot- Staten Island, NY

• Worked varied hours to meet seasonal and business needs.

• Greeted customers and offered assistance for increased customer satisfaction.

• Monitored customer service metrics and performance indicators to identify areas of opportunity.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Implemented loss prevention strategies and programs to minimize shrinkage.

• Ran seasonal recovery team for 2 seasons (2018-2019). Education:

Tottenville High School

High School Diploma

Class of 1995

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