Front Desk Mental Health

Sandra Watson

Chicago, IL *****

***************@*****.***

Education:

●National Louis University Chicago, Illinois 5/2005

Bachelor's Degree in Social & Abnormal Behavior (BS)

●Kennedy King College Chicago, Illinois 5/1993

Associate Degree (AAS)

Skills:

●Active Listening

●Critical Thinker

●Task Prioritization

●The ability to demonstrate respect for individual diversity.

●Data entry coordinator

●Medical Terminology

●The ability to collaborate with various medical professionals and other agents to ensure the client’s needs are met.

Experience:

Oaklawn Rehabilitation Center, Oaklawn, IL 10/2024-12/2024

Front Desk Receptionist

●Facilitates the flow of daily operations of front desk operations.

●Maintain a neat and clean front desk and entrance area.

●Answer all incoming calls as well as faxing, taking messages, sending emails as directed, interaction with residents and family members of the health care setting and other administrative duties and responsibilities.

●Logs sheets kept for all visitors, vendors and medical staff.

●Monitor and greet all residents and guests coming in and out of the facility.

●Assists with the return of residents from hospital/clinic visits by inputting new medical data into the system.

●Have good organizational and time management skills. Excellent phone etiquette, communication skills and the ability to multitask.

●Handle a high call volume.

Extreme Klean 01/2021-9/2024

Front Desk Coordinator/Receptionist

●Facilitates the flow of daily client operations.

●Answer all incoming calls, schedule new clients startups and does record keeping.

●Compiles daily janitorial cleaning schedules efficiently managing a team of seven janitors. Strong interpersonal skills. Solid foundation for customer care relations.

●Proficiency in computer operations, Point Click Care, Meditech, MS Word, Powerpoint and several others.

Employment gap 01/2020- 12/2021

Took the gap due medical reason

St. Bernard Hospital and Health Care Center 12/2003-12/2019

Social Worker/Case manager/Mental Health Counselor

●Interviewed patients and families to obtain social history and determine needs for service.

●Monitored client progress through review of records, reports and observation.

●Improved outcome and success by utilizing multidisciplinary risk identification and management in care planning.

●Supported clients in navigating complex social service systems.

●Conducted home health assessments and updated systems to ensure accurate member records.

●Performed outreach to educate members on health care programs and encouraged adherence to personalized care plans.

●Built strong relationships with members to promote compliance and quickly escalated issues to case managers.

●Provided non-clinical administrative support to medical management teams, including case updates and correspondence.

●Managed data entry, documentation, and member/provider inquiries to maintain accurate records and resolve concerns.

●Coordinated member services such as transportation and appointment scheduling to enhance program engagement.

●Responded to claims-related inquiries, researched medical records, and initiated/reopened cases as necessary.

●Maintained HIPAA compliance and ensured confidentiality of sensitive member and company information.

●Collaborated with internal departments to address member concerns and support process improvements.

●Achieved production goals by efficiently managing caseloads and completing tasks within deadlines.

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