Customer Service Experience

DEJA EDMUNDSON

202-***-**** ****.*************@*****.*** Washington, DC

* ****

PROPERTY ADMINISTRATOR

PROFESSIONAL EXPERIENCE

Peoples Bank WASHINGTON, DC

BRANCH OPERATIONS SPECIALISTS AUGUST 2015-PRESENT

Handle escalated customer inquiries and complaints, ensuring prompt resolution and satisfaction

Assist with daily branch operations, including cash handling, account management, and administrative tasks, ensuring accuracy and compliance with company policies

Provide support to branch management and staff, coordinating schedules, organizing meetings, and facilitating communication between departments

Process customer transactions, open new accounts, and assist with loan applications, delivering high- quality service and building strong customer relationships

Prepare reports, presentations, and correspondence for senior management, summarizing key performance indicators and highlighting areas for improvement

Participate in training programs and professional development activities to enhance job skills and expand knowledge of banking industry regulations and practices Comfort Inn WASHINGTON, DC

LEAD SERVICE AMBASSADOR JUNE 2021-PRESENT

Lead a team of service ambassadors in delivering exceptional customer service to ensure a positive customer experience

Develop and implement training programs to help enhance skills in communication, problem-solving, and conflict resolution

Monitor and evaluate performance through regular feedback sessions and performance reviews, driving continuous improvement and excellence in customer satisfaction ratings

Collaborate with management to identify areas for service enhancement and implement strategies to address customer needs and preferences effectively

Act as a liaison between customers and senior management, addressing escalated issues and ensuring resolutions are achieved promptly and satisfactorily

Help maintain a positive and supportive work environment, fostering teamwork, collaboration, and employee engagement among service staff

Analyze customer feedback and service metrics to identify trends and areas for improvement, implementing changes to enhance the overall customer experience

Handle administrative tasks related to scheduling, staffing, and performance management, ensuring operational efficiency and effectiveness

Save-A-Lot WASHINGTON, DC

ASSISTANT MANAGER AUGUST 2013-JULY 2015

Assisted in managing day-to-day operations of the store, including inventory management, staff supervision, and customer service

Trained and supervised a team of employees to ensure adherence to company policies and procedures, fostering a positive work environment

Monitored sales performance and implement strategies to achieve sales targets and maximize profitability

Ensured compliance with health and safety regulations, food safety standards, and sanitation protocols DEJA EDMUNDSON

202-***-**** ****.*************@*****.*** Washington, DC 2 Page

Handled customer inquiries, concerns, and complaints in a professional and efficient manner, ensuring customer satisfaction

Conducted regular inventory audits to maintain accurate inventory levels and minimize shrinkage

Collaborated with the store manager to develop and implement promotional activities and marketing campaigns to drive sales and increase foot traffic

Assisted in recruiting, hiring, and training new employees, ensuring they were equipped with the necessary skills to perform their duties effectively

Prepared and maintained reports on sales performance, inventory levels, and operational efficiency for management review

EDUCATION

Ballou Senior High School June 2011

Major: Diploma

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