Customer Service Social Media
Resume:
Shanieka Bernard
Atlanta, GA
***************@***.***
Professional Summary
Seeking Live Chat Agent role with years of experience in customer service and chat support. Skilled in resolving customer issues via chat and social media platforms, enhancing satisfaction through knowledgeable service. Proven ability to manage accounts, process transactions, and ensure customer happiness.
Work Experience
Chat Agent / Social Care
Concentrix-Remote
October 2023 to October 2024
• Addressed customer inquiries and resolved issues related to tax services, ensuring client satisfaction and service excellence.
• Managed customer communications and problem-solving across social media platforms, including Facebook and
Instagram.
• Provided knowledgeable support for Google Play and iOS app-related questions, enhancing user experience and product usability.
Process Associate
Genpact-Remote
January 2023 to April 2023
• Provided timely and informed customer service, improving overall satisfaction by proactively anticipating and resolving issues.
• Ensured effective problem resolution by implementing tailored solutions to customer challenges.
• Conducted follow-up communications to verify the enduring success of resolutions and maintain customer contentment.
Customer Service / Chat Agent
Qualfon-Remote
May 2022 to December 2022
• Managed customer accounts by initiating, updating, and closing records using a web-based platform.
• Addressed complex inquiries by escalating them to appropriate teams or arranging specialized service appointments.
• Processed transactions including exchanges, refunds, and bill adjustments to resolve product or service discrepancies.
Education
Diploma in High School Education
Hackensack High School - Hackensack, NJ
June 2003 to June 2003
Skills
• Fraud prevention
• Mobile Devices
• Loss Prevention
• Salesforce
• Sales
• Customer Service
• Technical Support
• Microsoft Office
• Social Media
• Live Chat
• Banking
• Google Docs
Contact this candidate