Accounts Services Specialist/Customer Service Representative

Lorre Rhodes

405-***-**** -*********@*******.*** – Moore, OK

SUMMARY

Solution-driven and versatile professional with 15+ years in operational support and specialized service roles. Proven ability to collaborate across teams to enhance operations, improve compliance, and drive efficiency. Proficient in Microsoft Suite and various customer, inventory, and employee management systems.

SKILLS

Business Critical Problem Solving

Strategic Client Relations

Regulatory & Quality Compliance

Policy & Procedure Development

Cross-Functional Collaboration

Team Leadership & Coordination

EDUCATION

University of Phoenix, Oklahoma City, OK

Bachelor of Science in Management, July 2014

EXPERIENCE

SEP 2015 – OCT 2024

Account Services Specialist - First Security Bank - Oklahoma City, OK

Guided personal and commercial customers regarding available financial services.

Responsible for all aspects of certificates of deposit, IRAs, debit cards, customer account transactions, money market, and fraud department.

Collaborated with fraud prevention teams to investigate and resolve customer disputes subject to state and federal compliance.

Partnered with compliance officers to research and update procedures, leading to thousands in annual savings.

Worked cross-functionally with banking teams to perform a critical cost-saving system clean-up at branch launch.

DEC 2011 – JUN 2015

Human Resources on site/Administrative Assistant- Hunting Energy - Oklahoma City, OK

Partnered with shop manager and shop supervisor to source, recruit, hire, and onboard staff.

Reviewed and validated employment documents and payroll records for all employees.

Conducted background investigations by collaborating with law enforcement officials, previous employers, and references.

Ensured company compliance with local, state, and federal laws while establishing organizational standards.

Administrative Assistant to the facility manager providing support for special operational projects, inventory management, accounts payable, and vendor relations.

Collaborated with cross-department teams to generate reporting for material requisitions, distribution tracking, return processing, budget allocation, and quality assurance reconciliation.

SEPT 2007 - NOV 2011

Substitute Teacher - Moore Public Schools - Moore, OK

Provided instructional support as a substitute teacher across various grade levels for both short-term and long-term assignments.

OCT 2001 – JUN 2003

Human Resources Assistant - Computer Science Corporation - Lanham, MD

Processed background investigation requests for government employee appointments under high-security designation.

Collaborated with security teams to generate authentication paperwork, process fingerprint identification cards, and issue security badges.

Additional work history and reference available upon request.

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