Support Specialist Operations

Anthony J. Custodio Phone #: 619-***-****

El Cajon, CA, 92020 **.**********@*****.***

Education

Bachelor of Science in Game and Simulation Programming

DeVry University, Long Beach, California

Graduation: June 2009

Technical Skills

●Unity3D

●C#

●3DS Max

●C++

●JavaScript

●Photoshop

●.NET

●Visual Studio

●Peoplesoft

●Microsoft Office

●Verint

●Amazon Connect

Work Experience

PM Package Handler Nov. 2023 – Current

FedEx San Diego, CA

• Moved 150-200 packages/hr for aircraft shipment containers

• Checked packages for proper markings on dangerous goods

• Worked with Zebra TC72 scanners to verify correct labels

• Relabelled incorrect labels to guarantee proper labelling

• Assisted in processing and sorting documents as needed

• Scanned warehouse for any leftover or missed packages

Operations Support Specialist Jan. 2017 – Feb. 2025

Neovance San Diego, CA

• 3 years of experience with Peoplesoft to certify accuracy in payroll

• 7 years of experience with workforce management software (Verint, Amazon Connect)

• Demonstrated Excel proficiency by using pivot tables and formulas

• Scheduled meetings, trainings, and other events through WFM

• Kept up to date with call center KPIs, particularly average handle time and abandon rate

• Automated Excel processes through Visual Basic for Applications

• Scheduled appointments for employees and supervisors in WFM

• Handled weekly tasks in a timely manner to meet metrics

Work Experience

Data Entry Specialist - Temporary Dec. 2016 – Dec. 2016

Ultimate Staffing San Diego, CA

• Prepared and reviewed data for entry into Excel database

• Input data in an accurate and efficient manner

• Updated records and data whenever issues arose

• Compared data with source documents to ensure accuracy

• Project was finished in four days

Jr. Web Developer Nov. 2015 – Apr. 2016

Sterkly Carlsbad, CA

• Spearheaded web extension project utilizing JavaScript and CSS

• Provided front-end development with JQuery, JSON, and Bootstrap

• Refined existing code to ensure functionality

• Coordinated with team members to ensure code met standards

• Kept work up to date using a .Net repository

Unity Game Developer Nov. 2014 – Oct. 2015

West Health Institute La Jolla, CA

• Utilized Microsoft Kinect to create software to aid autistic children

• Built scripts and in-game components for projects in C#

• Conducted testing procedures manually for the software

• Provided feedback for senior developers for potential changes

Freelance Game Developer Jul. 2011 – Nov. 2014

Self-Employed San Diego, CA

• Worked independently in Unity Game Engine for development

• Programmed scripts utilizing C# and JavaScript

• Designed art assets on projects 3ds Max, GIMP and Photoshop

• Performed manual QA testing using the software

Technical Artist Oct. 2009 – Mar. 2010

Mobile Motion Mocap Glendale, CA

• Operated augmented reality technology using D’Fusion

• Wrote scripts for the software in Lua

• Provided art assets through 3ds Max

• Worked with wireless motion capture technology

• Refined motion capture animations with MotionBuilder

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