Customer Service Representative
Resume:
CECILY CHARLES
Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization. Lafayette, LA 70503 ***********@*****.***
#readytowork
Authorized to work in the US for any employer
WORK EXPERIENCE
Prior Authorization Specialist
Express Scripts –
October 2023 to Feb 2024
Answering an incoming call
Create prior authorization for medication per doctor's request
Status of PA
Scribe/Documentation clerk.
Nuance
December 2019 to September 2023
Listening to Dax and dictating patients' charts properly
Analyzing charts
Correcting the patient's chart
Customer Service Representative
calls plus
January 2020 to July 2020
taking inbound calls for physician clinics and scheduling apps. for patient.
Answered the phone and assisted customers with changes
Assisted customers in person
Created customer appointments
Customer Service Representative
Concentrix
September 2018 to December 2019
answering inbound phones and
●assisting customers with technical issues
●troubleshooting customer iPhones and applications
Healthcare Service Rep
Centene La.Healthcare Connection –
November 2017 to February 2018
Answering inbound calls from members an
●assisting them with their Medicaid insurance verification
●Verifying proof of ins. through the Medicaid office and
●changing primary care doctors for members
●Scheduling transportation rides for members with Dr. appts
●Assisting doctors with pre-authorization for medicine and certain procedures.
Medical Records Clerk I
Lafayette General Health
August 2014 to October 2016
Birth certificate clerk Responsibilities.
●Analyze charts prep QC and scan charts.
●Complete birth certificate for new mothers
●Type and process the paperwork.
●Paperwork work to vital records in New Orleans
●Communication with patients learning the
●Process for prepping charts. Typing, scanning
●Communicating with patients and understanding their skills
Sc Quality Control Analyst/Chart Specialist
Schumacher Group
October 2007 to May 2013
Uploaded and scanned charts into the computer system
●Data entry, Faxing logs, and observed patient charts.
●Precoder patient charts’
●Identifying their times in emergency rooms
● Followed HIPAA law regulations.
● EDRC for major hospitals
Customer Service Representative
AT&T
June 2006 to September 2007
Assisted customers with phone issues.
● Processed payments for customers’ bills and provided technical support to customers
●Reviewed customers' phone bills to ensure accuracy
Customer Service Representative Call Center
Transcom
January 2005 to June 2006
Assisted customers with digital cable issues and Performed technical support.
Amos & Garrett Law Firm Receptionist
Office Assistance - Lafayette, LA October 2004 to December 2004
Answered telephone calls.
●Scheduled appointments for clients
●Scanned, printed, and copied documents and typed letters.
EDUCATION
Associate in Business in Administration
Remington College
August 2001 to May 2003
SKILLS
•DATA ENTRY, TYPING, Worked from home for 5yrs
•Operating system Medical billing and coding (2 years)
•Customer Service, Call Center, CSR (5 years)
•Customer Support
•HIPAA (6 years)
•Medical Terminology (6 years)
•Insurance Verification (3 years)
•EMR Systems
•HIPAA (6 years)
•ICD-10
•ICD-9
•Medical Receptionist
•Insurance Verification
•Technical Support
•Medical Records (5 years)
•Triage
•Medical Scheduling (2 years)
•Hospital Experience (3 years)
•Medical Office Experience (3 years)
•Patient Care (2 years)
•Clerical Experience (4 years)
•Typing
LINKS
http://La.Healthcare
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