Front Desk Representative

Lori Herndon

**** **** **** #***, *** Diego, CA *2103

Phone: 805-***-**** Email: ****.***********@*****.*** Professional Experience:

****- **** ******** ********* ********* Hilton Head Island, SC. Sales Front Desk

• Initial and primary front desk contact for guests/clients (phone and in-person)

• Assess guest needs and direct appropriately based on deep product and sales process knowledge

• Strong focus on providing a premium customer service and sales experience

• Organize and maintain lobby and sales areas

• Document and distribute current and future appointment and sales activities/outcomes

• Assist in meeting and/or exceeding performance and sales expectations 2008-2021 AT&T Mobility – Hilton Head, SC

Inside Sales Representative

• Consistently exceeded all sales objectives and metrics

• High-pressure, high-volume sales, quota driven

• Strong interpersonal skills producing high volume repeat business

• Responsible for training new sales staff

• Staff resource for product knowledge

• Hard working, high performance, and self-motivated employee with a hands-on, customer focused sales and service approach and superior interpersonal skills 2002-2007 Verizon Wireless – San Luis Obispo, CA

Inside Sales Representative

• Same as listed above for AT&T mobile

• Attained both President’s Circle (Regional) and President Cabinet (National) Sales Awards 2000-2002 Cellular One – San Luis Obispo, CA

Inside and Outside Sales Representative

• Exceeded company sales expectations

• Successful prospecting (including cold-calling) for new clients

• Developed extensive telemarketing and direct marketing clientele

• Worked with marketing department to develop new sales strategies

• Extensive networking including special events, business organizations, trade shows, community events and mixers

• Maintained high level of existing customer satisfaction

• Excelled in accurate customer contract maintenance and record keeping Strengths:

Excellent sales skills; Strong ‘people’ and organizational skills; Excellent guest/customer service skills; Strong cellular knowledge, including system and equipment technology; Excellent computer skills.

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