Product Management Qa Tester

KENT RAFFRAY

512-***-**** ****@*******.** LinkedIn

Agile software testing and design analyst with 15+ years of experience ensuring products are in optimal state prior to market launch. Extensive expertise within gaming industry but open to new areas in IT as well. Demonstrated history of providing both traditional and embedded QA testing and expertise to developers. Collaborative professional skilled at communicating with diverse internal and external stakeholders.

Core Competencies

QA Testing Test Plans & Execution Analysis Defect Tracking Embedded QA Acceptance Criteria

Technical Training & Documentation Sprint Planning Backlog Review Bug Fix Verification

Cross-Functional Collaboration Stakeholder Communications Developer Feedback SDLC

User Experience (UX) Mobile, PC, & Console Gaming Unreal & Unity Engines iOS, Windows, & Android

Technical Tools

Smart Bear Rational ClearQuest DevTest DevTrack HanSoft JIRA ExtraView TestDrive

C++ Java 3D Studio Max Visio Adobe PhotoShop Cool Edit Lightwave Perforce MS Front Page

Git/GitHub Kanban Rally XML SQL MS Office Suite

Professional Experience

Senior QA Analyst Lost Boys Interactive 3/2022 – 9/2024

Led Game QA for collaborative project, AGS’ New World: Aeternum, working with Quest design team. Developed test plans and executive variety of tests, including regression and defect tracking.

●Played key role in migration of game from PC to console environment.

Senior QA Lead Art Craft Entertainment 3/2021 – 9/2021

Responded to Offsite QA defect tickets during after-hours triage, communicating fixes and issues to morning team prior to shift change.

●Acted as liaison and point of contact to Offsite QA, particularly when situations required additional details and information.

Lead QA Tester: Mobile Kings Isle Entertainment 3/2018 – 1/2021

Oversaw team of up to eight testers responsible for QA of mobile games. Developed test plans and communicated timing estimates for testing. Maintained versioning in test environments.

●Served as point of contact and liaison between Development and Production teams.

Certificate Specialist Marsh 12/2016 – 5/2018

Processed and issued Certificates of Insurance. Created templates and masters to streamline renewal process.

Test Technician (Contract) Dell 11/2015 – 8/2016

Evaluated iOS, Android, and Windows mobile apps via testing, as well as conducted testing on Windows-based laptop models. Compiled lists of changes needed for test cases/test suite. Prepared reports and reviews of issues in JIRA. Installed new features and upgrades.

●Named primary point of contact for off-site developers on issues, triaging challenges for resolution.

Software Tester Drillinginfo, Inc./Enervus 8/2011 – 8/2014

Analyzed performance of web/browser and client/server apps through testing. Created test plans, conducted tests, and reported on defects. Setup and maintained test stack.

●Facilitated training for team on test stack administration, as well as documented best practices.

●Participated in adoption of Core QA practices and sourcing/selection of Defect Tracking and Test Casing software (no previous software existed).

Senior Core/Embedded Server QA Tester Bioware 3/2010 – 2/2011

Wrote and ran tests for major video game studio, including BVT, smoke tests, and metrics tests for server load and performance. Tracked testing data to identify trends and resolve issues. Submitted defects reports. Conducted regression and verification testing.

●Ran tools testing on Editor function, including building test levels, to ensure readiness for developers and designers prior to late-stage development and releases.

Note: Also served as QA Tester for “DC Universe Online” via Sony Online Entertainment and “Ghostbusters the Video Game” for Red Fly Studio (Ghostbusters Video Game), as well as Lead Product Analyst/Senior Tester at Midway Studios/Inevitable Entertainment and QA/Product Support for Origin Systems, Inc.

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