Pharmacy Technician Certified
Resume:
Nikki Maloney
Experienced Senior Certified Pharmacy Technician
Richmond, TX 77469
*************@*****.***
Professional Summary
I'm an experienced Senior Certified Pharmacy Technician who took time off to care for a sick relative. In January of 2025, I retook & passed the PTCB exam. I recently received my new Texas State Board of Pharmacy Registration number. I have great deal of experience with training others as I was picked to leave the state more than once to train employees of newly acquired pharmacies. Authorized to work in the US for any employer
Work Experience
Certified Senior Pharmacy Technician
Walgreens-Richmond, TX
August 2002 to August 2013
• Traveled out of state to assist in training of Walgreens software & procedures to newly acquired Walgreens Technicians coming from Duane Reed & Happy Harry's pharmacies
• Engaged customers and patients by greeting them and offering assistance with products and services
• Resolved customer issues and answers questions to ensure a positive customer experience
• Modeled and shared customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
• Developed strong relationships with most valuable customers
• Under the supervision by the pharmacist, assisted in the practice of pharmacy, in accordance with state, federal, and company policy
• Reviewed and complied with the Walgreen Co Pharmacy Code of Conduct
• Performed duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information was entered correctly, filled prescriptions by retrieving, counting and pouring pharmaceutical drugs, verified medicine is correct
• Assisted pharmacists in scheduling, hiring, and maintaining work flow
• Reported, immediately, prescription errors to pharmacist on duty and adhered to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Strictly adhered to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities
• Responsible and accountable for registering all related sales on assigned cash register, collected and handled cash as required
• Took customer to OTC aisle when possible to assist in locating products
• Handled telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processed (corrected and resubmitted) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager
• Led Pharmacy Department inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals
• Maintained knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs
• Assisted and supported Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service and inventory performance data; reviewed Rx KPIs with Store Manager and Healthcare Supervisor
• Assisted Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities
• Assisted with exterior and interior maintenance by ensuring the Pharmacy Department was stocked with adequate supplies, clean, neat and orderly in condition and appearance
• Coached pharmacy technicians and cashiers in the correct use of processes and tools in order to drive efficiency within the pharmacy
• Complied with all company policies and procedures; maintains respectful relationships with coworkers
• Completed special assignments and other tasks as assigned Education
Some college in Biology
Wharton County Junior College - Richmond, TX
2002 to 2010
Skills
• Cash register
• Customer service
• Computer skills
• Medical terminology
• Pharmacy technician experience
• Organizational skills
• Phone etiquette
• Data entry
• Typing
Certifications and Licenses
PTCB Certification
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