Customer Service Patient Care

Summary:

Customer Service and Relations individual with several years of written and verbal communication, analytical experience and rapid comprehension of core company models, values and protocols. Proven ability to manage time, work individually and as a team member. Adept at communicating difficult concerns to a diverse range of audiences.

Relevant Skills:

Patient Grooming Patient Cleaning Personal Hygiene Patient transportation

Vital signs Injection (IV and IM) Empathy/compassion Attention to detail

Communication Time management Patient education Consistency

Record maintenance Care documentation Sanitation Adaptability

Key Qualifications:

-Cardiopulmonary Resuscitation, First Aid and Blood Borne Pathogens Certified

-Medication Administration

-Privacy/HIPPA Regulations knowledge and compliance

-Electronic Medical Records

-Medical Terminology and Diagnostic Testing

-Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care

Professional Experience

Novant Health 336-***-****) 2015-Present

Certified Nursing Assistant II

-Answer patient call signals, lights, bells and intercom systems to determine patients needs. Provide physical support to assist patients in performing daily living activities as getting in and out of bed, toilet use, standing, walking and exercising. Turn and reposition bed ridden patients, bathe patients, monitoring vital signs and medications. Participate in case reviews, consulting with care team to evaluate clients needs available services. Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering and emptying drainage bags. Glucose checks, pre- and post- operative care, etc.

Winston-Salem Nursing Rehab 336-***-****) 2012-2015

CNA II, Medication Aide & Treatment Tech

-Provided compassion, monitoring, and a listening ear to identify and triage problems for proper patient care. Direct patient care and supervision of other CNA’s care. Administration of oxygen therapy, removal of fecal impaction, sterile dressing changes, IV fluid assistive activities, ostomy care, gastrostomy feedings/nasogastric feedings, and catheterizations, etc.

Springwood Care (Novant Health) 336-***-**** 1997-2012

CNA Preceptor

- Teach, support, counsel, coach, evaluate and serve as a role model for new Clinical Services Team Members. Trained and supported current Clinical Services Team Members. Performed routine duties in caring for patients: Transferring patient from bed to chair or wheelchair, bathing, showering, shaving, provided oral care, feeding, changing bed linens, maintaining cleanliness of patient’s general surroundings, obtain vitals for patients on floor, recorded patient care in charts and electronic medical record system.

Education

Mount Eagle College CNA II & Medication Aide

Winston-Salem, NC 2013

Forsyth Technical Community College Certified Nursing Assistant

Winston-Salem, NC 1997

Mabel Dean Bacon Vocational High School High School Diploma

Manhattan, New York 1981

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