Account Executive Customer Service

ANNE M. TARANTINO

**** ******* ** * ******, WI **016 **********@*****.*** 763-***-**** linkedin.com/in/anne-tarantino ESTABLISHED SALES MANAGEMENT PROFESSIONAL

“Driving Revenue Growth Through Innovative Sales Strategies & Solutions” Accomplished, growth-focused professional with 13+ years of technical sales, leadership, and managerial experience in the computer networking industry. Equipped with a record of success in executing strategic sales plans, marketing techniques, and best practices to meet/exceed sales targets and business goals. Leverage industry knowledge and expertise to formulate business initiatives, maximize efficiency, and deliver profitable growth. Adept at deploying superior communication skills to interact and establish positive relationships with staff, vendors, customers, and business partners. Performance-driven sales leader with a steadfast commitment to customer satisfaction. Possess unmatched abilities to build, train, and lead top-performing teams, drive business operations, meet customer needs, and balance multiple responsibilities in fast-paced environments. CORE COMPETENCIES

Operations Management Sales & Marketing Strategies Key Account Management Tactical Planning & Execution Team Development & Supervision Strategic Relationship Building Excellent Negotiation & Leadership Skills Written/Verbal Communication Exceptional Customer Service Strategic Networking & Lead Generation Customer Acquisition & Retention Solution-Based Selling Conflict Resolution Unified Threat Management Business & Revenue Growth CAREER & ACCOMPLISHMENT HIGHLIGHTS

● Defined and executed effective coaching, training, and staffing programs, resulting in a 35% increase in annual revenue.

● Streamlined the existing processes, which generated a 50% increase in production and boosted the agency ranking from no. 15 to no. 5 out of 17 agency branches within two trimesters for the contracted service provider in the US Department of Education.

● Significantly contributed to the development, presentation, and negotiation of major new contracts that improved the profitability of the business within 6 months.

● Utilized specialized communication and negotiation tactics to increase personal collections by 30% within six months.

● Strategically oversaw a $100M+ portfolio to continually achieve the organization’s debt collection objectives.

● Competently drove the accelerated business expansion initiatives, boosting the number of staff from 12 to 44 team members. PROFESSIONAL EXPERIENCE

VELOCITY TECH SOLUTIONS – Twin Cities, MN

VP Sales • January 2008 – Present

● Develop and implement the End-User Division to better understand each customer’s business needs, goals, and objectives.

● Initiate innovative solutions and products to consistently meet the client’s specific requirements and enhance the customer experience.

● Hire, supervise, and motivate competent sales staff to ensure high-quality services were delivered to clients to maximize satisfaction, cultivate customer loyalty, and achieve the company’s sales goals.

● Provide sales training and development to the sales team on each product line, resulting in greater productivity and efficiency.

● Professionally collaborate with vendors and customers to devise and deliver solutions that best suit end-users’ needs. Key Contributions:

● Successfully partnered with Dell in 2011 to continuously provide effective IT solutions, services, and support for multiple end- users.

● Executed strategic plans, which turned Velocity Tech Solutions from an $800K company to a $5M company in the year 2012. EARLY EMPLOYMENT

ALLIED INTERSTATE – Twin Cities, MN

Director of Operations – United States Department of Education Director of Operations •September ‘99 – September ‘07

● Defined and executed effective coaching, training, and staffing programs, resulting in a 35% increase in annual revenue. ANNE M. TARANTINO Page 2

9121 96th St. N. Grant, MN 55115 **********@*****.*** 763-***-**** linkedin.com/in/anne-tarantino

● Streamlined the existing processes, which generated a 50% increase in production and boosted the agency ranking from no. 15 to no. 5 out of 17 agency branches within two trimesters for the contracted service provider in the US Department of Education.

● Significantly contributed to the development, presentation, and negotiation of major new contracts that improved the profitability of the business within 6 months.

● Utilized specialized communication and negotiation tactics to increase personal collections by 30% within six months.

● Strategically oversaw a $100M+ portfolio to continually achieve the organization’s debt collection objectives. Competently drove the accelerated business expansion initiatives, boosting the number of staff from 12 to 44 team members EDUCATION & CERTIFICATION

Manatee Community College Bradenton, FL

University of Wisconsin • Washington County, WI

Certified Datacore Sales Professional,

Zoom Sales Professional

Certification in Managing Your Sales Process, December 2019 LinkedIn

Certification in Following Up After a Sales Meeting, November 2019 LinkedIn

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), VoIP, Salesforce.com, HubSpot, Software as a Service

(SaaS), Cloud Computing, Cisco Technologies, Enterprise Software, Computer Hardware, Servers Customer Service, Sales, Relationship Building, Business Development, Cold Calling, Call center, Customer Retention, Analytics, Strategic Thinking, Out-of-the-box Thinker, Problem Solving, Vendor Management. Channel Management,

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