Support Analyst Desktop

PROFESSIONAL SUMMARY

Over* years of experience as a System support analyst / System Administrator.

Network and server configuration, Active Directory, LAN/WLAN Traffic Management, Windows/Exchange Server, VMWare, Incident Management and Response, hardware and software of System, back-up date to a tape,

Point of Sales (POS) installation, configuration, refresh and maintenance.

Migration of Windows environments from older OS versions to newer versions.

Experienced in installing wired and wireless networks for homes and small offices

Assembling, break and fix proficiency on printers and computers.

Technical Skills

Core Skills: Assembling Break and fix, System Analysis,

O/S: Windows 10/11, Server 2012/2016,

Applications: Microsoft Office/Access, SharePoint, Visio, WordPress, VMWare, Remedy Software, Team Viewer,

Hardware Installation and Diagnostics

System Configuration

Organizational Skills

PROFESSIONAL EXPERIENCE

Cyrus One Jan 2023– Present

Cable Installation Tech Lead.

Identifying and recommend re-cabling/replacement of faulty cable

Inspect, test, or measure materials or products being produced.

Discuss inspection results with those responsible for products.

Ensuring adhesion to safety rules during cabling and cable management

Coordinate with the data collection process team of their project and validate the measurement system.

Monitoring performance.

Chubb January 2020 –December 2022

IT Desktop Support.

This includes diagnosing both hardware and software problems

Identifying issues quickly, and implementing effective solution

Customer Service

Performed system and network maintenance on a regular basis

Setting up accounts, permission and password to control access

Bell Techlogix,

Desktop Support February 2018– January 2020

Repair of damaged/faulty computer parts.

Read and follow written technical service procedures to determine unit performance.

Perform complex repair on units.

Perform firmware upgrades.

Perform final testing to confirm repair results.

Access and use diagnostic programs.

Perform assigned work while maintaining efficiency, yield, and quality standards.

Accurately maintain electronic and paper records.

System Specialist /Consultant January 2016 – January 2018

●Intrusion detection and intrusion prevention. (IPS and IDS).

●Migration of Windows7 to Windows10

●Detection and response.

●Supported and escalated incident for prompt response.

●Management of security incident to conclusion.

●Performed forensic Investigation.

●Active Directory Configuration and administration

EDUCATION & CERTIFICATION

Bachelor of Science: Accounting, None

Diploma, Computer/GSM Mobile Phone Repair, Florin Technical School, Lagos Nigeria

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