Customer Service
Resume:
Andreál Morris
Bolingbrook, IL
*************@*******.***
Summary
Dynamic and highly skilled Health Benefits Specialist with over a decade of experience. Proven track record in successfully navigating metrics-driven environments, utilizing over 19 software systems, and mentoring new hires. Strong ability to train trainers and effectively communicate customer-focused solutions. Expert in Medicare sales and health benefits advising.
WORK EXPERIENCE
Health Benefits Specialist GoHealth - Chicago, IL
August 2013 – April 2024
Providing clear and concise explanations of plan details such as deductibles, copays, and coinsurance. My efforts in mentoring new agents have contributed to a more skilled and stable workforce during high-demand periods. Over the years, I’ve built a reputation for reliability and effectiveness, consistently closing sales and helping Go Health maintain its competitive edge in the marketplace.
Assisted new members in the enrollment process, ensuring accurate and timely submission of Special Enrollment documents. Uploaded documents on behalf of members when necessary.
Mentored and supported over 12 temporary agents during peak seasons, resulting in 10 being hired permanently.
Expertly explained the advantages and disadvantages of high vs. low deductible plans, including copays, coinsurance, and percentages for Medical, Dental, and Vision policies.
Maximized sales opportunities as a broker across 22 states, specializing in Medicare sales (AEP, SEP, OEP, MAO, ICEP1, ICEP2, LIS, 5STAR SEP) from 2021 to 2024.
Sold over 14 different plans, generating $3.25 million in individual sales.
Advised members on Medicare eligibility, both over 65 and under 65 with disabilities, and educated new customers on their rights under the ACA.
Maintained long-term employment with the company despite a high turnover rate, `consistently delivering outstanding results for nearly 11 years.
Customer Service/Field Representative at True Blue in Crest Hill, IL, from April 2010 to May 2012
Coaching New Employees: Ensuring they understood client expectations and needs.
Interviewing and Testing: Conducting quick interviews, handling applications, and administering tests to place employees in roles that matched their skills.
Handling Inquiries and Discrepancies: Addressing questions and resolving issues related to employment.
E-Verify and Background Checks: Managing the E-Verify process and coordinating background checks as requested by clients.
Coordinating Drug and Background Screens: Organizing necessary screenings and maintaining reports.
Payroll and Check Distribution: Initiating payroll, printing checks, and distributing them to employees.
Client Relationship Management: Building and maintaining professional relationships with clients and supervisors to ensure proper staffing.
Job Posting and Proposals: Managing job postings and creating proposals to secure new contracts.
Safety Compliance: Providing Personal Protective Equipment (PPE) per OSHA Safety Guidelines to new employees.
Business Development: Actively pursuing and securing new contracts through fieldwork.
SKILLS
Human Resource/ADP/Vendor Relationship/Manager/Buyer (3 Years) Microsoft Word/Office Microsoft Excel 6 years (6 Years) HIPPA (11 Years) Purchasing (3 Years) Computer Skills (15 Years) Employment and Labor Laws (3 Years), Network Support (6 Years) Tech support (2 Years) Time Management (15 Years) Analysis 15 years, Leadership (10 Years) Life and Health License (11 years) Insurance License 2013-State Resident Illinois 22 other states licensed
EDUCATION
MicroTrain-CCNA, A-Plus – Downers Grove, IL
Kaplan University- Business Administration -Chicago, IL
AWARDS
2020 Received Diamond level- sales recognition and bonus- under 65
2018- Received several awards: Excellent follow through techniques and follow-up
2017- Received recognition Top Sales Agent from January thru April 2017
2016-2014 Numerous Awards from The Health Insurance Market Place
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