Customer Service Relationship Manager

"Proven analytical and problem-solving skills. Highly motivated, and committed to excellence. Strong customer service aptitude and ability to build relationships. Solid oral and written communication skills. Self-starter, highly organized, detail-oriented, and ability to multi-task."

Client Relationship Manager

Spartanburg, SC

Titan Life/April 2022 to Sep 2023

Assisted in implementing a structured call center model with an emphasis on delivering outstanding customer service.

Employee performance evaluation and strategies to maximize productivity.

Business Development Manager

Lawrenceville, GA

The Milner Group/Aug 2014 to Apr 2022

Demonstrated skills in identifying, pursuing, and securing new business opportunities by actively prospecting and applying underwriting knowledge.

Resolved complex customer support issues.

Relationship Manager

Lawrenceville, GA

The Milner Group/Aug 2001 to Aug 2009

Responded to customer requests for products, services and company information.

Cultivated customer loyalty, promoted repeat customers and improved sales.

Proficient in MS Office products

Quickbooks

Workflow Management Tools- Salesforce, Insurance CRM

Customer Service Focused and Customer Retention

Product and Service Sales

Conflict Management and Resolution

Negotiation and Strategic Thinking

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