Accounts Receivable Customer Service

DEBRA K. APRIL

*** *** ****** ********** ** ***** 810-***-****

***********@****.***

OBJECTIVE

To procure an administrative position. Having a plethora of skills from revenue cycle background including; call center, insurance verification, denials follow up, and much more. EXPERIENCE

William Beaumont Hospitals

Accounts Receivable Specialist – October 2008 to Present

Review explanation of benefits to ensure proper reimbursement

Research possible coding issues and route them to proper department for corrections

Verify coverage and payment.

Consult insurance companies regarding erroneous rejections

Correct edits to produce clean claims

Henry Ford Macomb Hospitals

Customer Service and Accounts Receivable Collector – December 1993 to July 2008

Evaluated patient accounts and claims to ensure proper billing

Prepared reports for outside vendors/agencies

Negotiated payment arrangements and settlements

Trained new associates within the department

Represented facility court for billing disputes and probate estate claims

Audited deposits and disbursed cash

Managed incoming calls within the customer service center St. Joseph Health System

Laboratory Services Clerk – August 1986 to December 1993

Reviewed and entered physician orders

Delivered results to Clinical units

Assisted in the conversion to computerized reporting system St. Joseph Health System

Dietary Food Server 1 – April 1983 to August 1986

Distributed appropriate diet to patients

Served patients within the cafeteria

Cashier

EDUCATION

Macomb Community College

December 2007- May 2009

Associates of Business Administration

National Seminar Group – powerful telephone skills

Educational Center - Life and Health Insurance Basics

Marketing through cooperative education program

Certified Revenue Cycle Representative

• Re certified May 2024

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