Customer Service Support Specialist

GISEL CROSS

*** *** ***** ********, ***** 751**-***-*** 5123

***********@**.***

Administrative professional with 20+ years of experience optimizing efficiency, productivity and my people skills across multiple environments. Reliable support specialist that blends organization with business acumen, while maintaining a personal touch. SKILLS

Microsoft Office

Time Management

Ability to multitask

Excellent People Skills

Expense Reports

Customer Service

Event Planning

Calendar Management

Communication

Bilingual (Spanish/English)

OTHER

Volunteer with Portable

Pantry of Mesquite

BLS Certified

CPR Certified

Soccer Enthusiast

Dog Lover

EXPERIENCE

ADMINISTRATIVE MANAGER

DECEMBER 2017 –PRESENT

GRISWOLD HOME CARE

(NORTH DALLAS/PLANO/SOUTHLAKE/DALLAS)

Manage team of 100 caregivers/weekly schedules

Review timesheets and approve all billing weekly

Schedule all client appointments with caregivers

Review with clients the implementation plans of care and coordinate with caregivers

Recruit, interview and hire all new employees

Act as the lead trainer for all employees with special attention to detail of quality of care for our programs

Develop and implement the roll out of training programs

Implement/roll out incentive programs

CUSTOMER SERVICE REPRESENTATIVE & INSURANCE AGENT

OCTOBER 2010 – FEBRUARY 2017

FARMERS INSURANCE

Managed schedules for meetings with all new clients

Met with client and advised on products specific to their needs

Assisted with all enrollment paperwork and legal sharing of information

Maintain relationships between agency and clients with information for new products offered to better serve them PERSONAL ASSISTANT

JUNE 2004 – OCTOBER 2010

STATE FARM INSURANCE

Arranged all travel for office staff and Agency owner

Scheduled all client meetings and prepared materials and insurance policies to be presented

Maintained relationship with clients and handled problem issues and coordination of solutions

EXECUTIVE ASSISTANT

JUNE 1998 –MAY 2004

CXT TRANSPORTATION

Maintained front office

Scheduled conference room appointments for branch managers and executives

Maintained office administration including ordering of office supplies for 200+ employees

Prepared and mailed proposals for community projects EDUCATION

High School Diploma

North Mesquite High School

(June 1992)

Front Office Certification

for Media Office

Administrative &

Managerial Certification

through Care Academy

Contact this candidate