Project Manager Program

Angel Locke, CSM, PMP

***** ********* *** * ******, CO 80134 n 678-***-**** n **************@*****.***

LEAD PROJECT/PROGRAM MANAGER

software development n enterprise implementations n

Experienced project manager offering 14 years of success leading all phases of diverse technology projects; Project Manager, Certified Scrum Master credentials

Business strategist: plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains.

Excellent communicator: leverage technical, business, and financial acumen to communicate effectively with client executives and their respective teams.

Expert in agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.

Enterprise-wide Human Capital Management (HCM) implementations. Expertise in developing Project Definition Documents (PDD), establishing success criteria, and defining KPIs to measure project performance. Adept at driving organizational change management (OCM) initiatives to ensure seamless transitions and enhance user adoption across all levels of the organization.

Skills Summary

Project Management:

Custom Software Development

System Migrations/Integrations

Enterprise-Wide Implementations

Agile/Scrum Implementations

Product Management

Project Definition Documents

IT Project Lifecycle:

Requirements Analysis

ROI Analysis

Costing & Budgeting

Project Scheduling

Testing/QA/Rollout/Support

Value-Added Leadership:

Cross-Functional Supervision

Team Building & Mentoring

Client Relations & Presentations

Business & IT Planning

Vendor Management

C-Suite Level Communication and Steering Committees

Career Progression

Douglas County Government (Castle Rock, CO) – Sr. Project Manager 2024 to Present

ADP (Alpharetta, GA) Lead Project/Program Manager, 2018 to 2024

Merchant e-Solutions (Atlanta, GA), Program Manager,PMO, 2017

NASCO (HealthCare), Gebbs Consulting (Towson, MD), IT Project/Product Manager, 2012 - 2016

Autotrader.com (Atlanta, GA), PMO Lead II, 2012-2012

Carter Brothers (Atlanta, GA) Project Controls Supervisor 2007-2011

Achievement Highlights:

Lead teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.

Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

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Angel Locke, Page Two

Douglas County Government (April 2024 to Feb 2025)

Led the Client Facing enterprise-wide HCM implementation project as part of Douglas County Government’s WorkSMART program, ensuring alignment with organizational objectives and promoting collaboration among cross-functional teams (PMO, IT, HR, Finance, Budget, and DCSO).

Developed detailed Project Definition Documents (PDD) outlining project scope, timelines, resource allocations, and key milestones.

Defined success criteria and KPIs, implementing performance metrics to evaluate project outcomes and foster continuous improvement.

Managed stakeholder engagement throughout the project lifecycle, providing regular updates and facilitating feedback to ensure alignment of expectations.

Championed change management initiatives, including conducting roadshows, training sessions, and creating communication plans to drive user adoption and reduce resistance.

Conducted post-implementation reviews, analyzing project success against KPIs and identifying lessons learned for continuous enhancement.

Facilitated C-Suite level Business Steering Committees, guiding business decisions on process changes and configuration controls.

Early Career

ADP (Alpharetta, GA) Lead Project/Program Manager, March 2018 – Feb 2024

Led complex technical SaaS application development and migration projects for platforms such as PayForce, Vantage, and Workforce Now HCM. Managed cross-functional project teams spanning Implementation, Service, Training, Documentation, Change Management, and Sales to ensure overall project readiness and success. Oversaw project scope, including requirements and quality standards, and developed comprehensive project plans while closely monitoring and managing scope changes.

Coordinated and communicated with business stakeholders, shared services teams, and corporate partners to ensure alignment and timely delivery. Ensured Sales received key updates through Marketing communications and kept senior management informed on project progress as needed.

Proactively identified and managed risks related to project scope, quality, and schedule. Collaborated with technical stakeholders to develop risk mitigation strategies, ensuring the project remained on track and met quality standards. Documented all identified risks and mitigation strategies, sharing these with the project team and senior management.

Utilized project management tools such as MS Project, Smartsheet, Excel, Jira, and others to develop, communicate, and track project tasks, assigning responsibilities to appropriate team members. Facilitated regular team meetings, provided ongoing project updates, and tracked issues through an issue log to ensure timely resolution.

Led the integration of external systems such as SAP, Oracle, Workday, and PeopleSoft into ADP’s Human Capital Management systems via data bridges.

Collaborated with technical stakeholders to define and implement QA, Field Testing, and Pilot strategies to ensure high-quality deliverables and mitigate client risk (internal or external). Defined resource requirements for testing phases and ensured the right team members were allocated.

Supported the project team in defining the rollout strategy, schedule, and organizational readiness plans to ensure clients and other stakeholders were prepared for training, implementation, and ongoing support of new processes, tools, and changes. Provided ongoing support to clients during post-go-live activities to ensure successful adoption and resolution of any issues.

Merchant e-Solutions, (Atlanta, GA) Project Manager PMO, 2017

Established and led a new Technical Project Management Office (PMO), driving the development and implementation of key initiatives across the organization. Collaborated with department leaders to define, prioritize, and develop projects that aligned with business goals.

Planned and managed all aspects of project delivery, including setting deadlines, prioritizing tasks, and assigning responsibilities to team members to ensure timely and high-quality completion of deliverables.

Analyzed financial data related to project budgets, risks, and resource allocation, providing detailed financial reports and budget projections to Executives for informed decision-making.

Oversaw the development and execution of projects, ensuring team members executed their tasks efficiently while maintaining alignment with company standards and objectives.

Drafted and refined PMO policies, processes, and best practices to improve project management effectiveness across the organization.

Evaluated ongoing projects to ensure they adhered to company standards, remained within budget, and met deadlines.

Maintained comprehensive documentation throughout the project lifecycle, including project creation, development, and execution, as well as documenting scope, budget, and project justification.

NASCO (Atlanta, GA), IT Project Manager, 2012 to 2016

Product Management:

Developed strategic plans, business cases, product requirements, and portfolio roadmaps based on regional customer needs and competitive market analysis. Collaborated closely with cross-functional teams to ensure product alignment with business goals and market trends.

Results: Successfully delivered projects up to two months ahead of schedule, generating savings of up to $200K under budget, and receiving universal acclaim from clients for excellence.

Custom Software Development Enhancements:

Managed all phases of the Software Development Life Cycle (SDLC) for dozens of custom solutions, from requirements gathering through design, development, testing, and delivery.

Results: Delivered industry-leading SaaS software enhancements that resulted in significant cost savings for clients, reducing preparation time for membership, billing, and open enrollment processes.

System Integrations and Migrations:

Led large-scale initiatives involving the transition of programs to new platforms, ensuring smooth integrations and migrations with minimal disruption.

Results: Achieved seamless migrations with zero unscheduled downtime, delivering projects up to $200K under budget, and ensuring a transparent experience for client end-users.

Implementations:

Assisted in the rollout of new software and systems for major clients, including Blue Cross Blue Shield MI, FL, and NJ. Coordinated closely with implementation teams to ensure a smooth launch.

Results: Delivered defect-free releases through meticulous planning, rigorous testing, and robust QA efforts, ensuring client satisfaction and operational continuity.

AutoTrader.com (Atlanta, GA), PMO LEAD II, 2012 to 2012

Provided Program-Level Management support to Business and IT units to ensure successful project implementation. Collaborated with stakeholders to review and confirm the high-level scope and baseline for business requirements.

Served as the organizer, facilitator, planner, analyst, and problem solver, overseeing all project activities to drive execution and resolve issues. Ensured seamless coordination between project team activities, keeping projects on schedule and within budget.

Managed scope changes, carefully assessing their impact, and communicated adjustments to both management and the project team to ensure alignment and maintain project goals.

Carter Brothers (Atlanta, GA), PROJECT CONTROLS SUPERVISOR, 2007 to 2011

Provided Program, Project, and Contract Management support for a variety of Commercial and Internal accounts. Applied best practices in project management, including project planning, resource management, procurement, scheduling, and issue/risk tracking (using MS Project and SharePoint).

Ensured effective change control management and maintained clear and consistent communication within project teams to drive successful project outcomes.

Education & Credentials

BS in Comp Sci (GPA: 3.75), AIU (Atlanta, GA), 2011-2011

PMI-Certified Project Management Professional (PMP) 2011 - Present

Certified Scrum Master, CSM, 2012 – Present

12550 McGarrity Ave., Parker CO, 80134 n 404-***-**** n **************@*****.***

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