Customer Service Experience

Armando V. Peña

CLIENT EXPERIENCE SPECIALIST

Woodburn, OR 503-***-**** *************@*****.***

Objective

Enthusiastic and adaptable individual with a passion for helping others, transitioning from a career in painting to customer service, where I can utilize my strong interpersonal skills and keen eye for detail to provide outstanding support and contribute to a positive customer experience.

Experience

Cuanas Painting Foreman 2019 — Present

Completed over 150 residential, industrial, and commercial painting projects, keeping a 95% customer satisfaction rate through meticulous attention to detail and high workmanship standards.

Developed a systematic approach to wall preparation and finishing techniques, significantly reducing project turnaround times by 20%.

Implemented a color consultation service for homeowners, aiding clients in choosing palettes that enhanced their living spaces, resulting in repeat business and positive client testimonials.

Trained new hires in safety protocols and advanced painting techniques, fostering a culture of safety and excellence among the team.

Demonstrated expertise in working at heights with scaffolding equipment, ensuring the safe setup and use of scaffolding systems for high-reach painting projects.

Conducted site inspections and assessments to identify and address any potential hazards or obstacles that may affect project execution.

Collaborated with team members to plan and execute painting projects, prioritizing tasks, allocating resources, and managing timelines to meet project milestones.

Developed and maintained knowledge of painting techniques, materials, and best practices through ongoing training and professional development.

Managed the setup and teardown of equipment, including scaffolds, lifts, and other specialized tools, to minimize downtime and maintain efficient workflows.

Northwest Hazelnut Company Technician 2014 — 2018

Operated and maintained various types of lifting equipment including propane, diesel, electric, rotator, scissor, and boom lifts to facilitate production processes.

Quickly diagnosed and repaired machinery breakdowns, minimizing downtime and ensuring production goals were met in a fast-paced environment.

Assisted in the setup and teardown of machinery for consecutive shifts, including graveyard shifts, ensuring seamless transitions between production cycles.

Collaborated closely with team members to enhance operational efficiency and promote a safe working environment.

Performed routine inspections and preventive maintenance on machines to ensure optimal functionality and compliance with OSHA regulations.

Sika Corporation Assistant Warehouse Supervisor 2021 — 2023

Boosted team efficiency by moving materials with forklifts, cranes, and other equipment.

Coordinated efficiency product deliveries to meet customer demands.

Updated daily logs with production data such as weights, destinations, and delivery times.

Drove business decisions and reduced operational costs.

Built and organized pallets of products ensuring efficient space utilization and compliance with safety protocols for storage and transport.

Utilized a specialized order-picking gun to accurately pull inventory from the system, ensuring timely and precise fulfillment of customer orders.

Loaded and unloaded semi-trucks with a variety of goods, verifying shipments against packing lists to maintain inventory accuracy and uphold operational standards.

Performed thorough checks of incoming materials shipped to the warehouse from the hub, documenting discrepancies and coordinating with management to resolve issues.

Collaborated with team members to maintain a clean and safe working environment, adhering to all safety guidelines and best practices.

Assisted in inventory management, participating in regular stock counts and audits to ensure inventory levels remain accurate and up to date.

Parts Specialist Oreilly Auto Parts 2016 — 2020

Trained inexperienced staff on product knowledge and customer service protocols, fostering a knowledgable team that consistently meets sales goals and customer needs.

Handled special orders and returns, ensuring customer issues were resolved promptly and efficiently, which improved overall service quality and minimized loss from returns.

Maintained an organized and clean sales floor and stockroom, contributing to a positive shopping experience and adhering to safety regulations.

Provided exceptional customer service to both retail and commercial customers, assisting with product selection, inquiries, and order fulfillment to ensure high levels of customer satisfaction.

Conducted regular inventory audits to maintain inventory accuracy and optimize stock levels, identifying and addressing discrepancies promptly.

Pulled and processed orders efficiently, ensuring timely delivery to meet customer demands and uphold service level agreements.

Managed deliveries, coordinating logistics and schedules to ensure that customers received their orders in a timely manner.

Served as a key holder responsible for opening and closing the store, managing cash handling, and ensuring compliance with store policies and procedures.

Assisted in the creation of employee schedules, balancing staffing needs to ensure adequate coverage during peak hours and maintaining operational efficiency.

Education

Woodburn High School Woodburn, OR 2013

High School Diploma

Skills & abilities

Sales

Project Management

Analysis

Leadership

Time Management

Auditing

Quality Management

Teamwork

Mentoring

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