Customer Service Front Desk
Resume:
Jennifer Bezine
Persevering to the finish line.
Norman, OK 73069
****************@*****.***
Achieving one goal at a time, never lose sight!
Authorized to work in the US for any employer
Work Experience
Student
South University Online
August 2021 to Present
Currently attending South University studying to get my Bachelors of Science degree. After I graduate I plan to have a career in Healthcare Management.
Caretaker
Private Duty Case in Home - Norman, OK
June 2018 to Present
• Assist Elderly with Daily Duties: Wash Clothes, Bodily Hygiene (Take showers, Brush Teeth, comb hair etc.). Prepare Meals: Breakfast, Lunch and, dinner.
• Give Elderly Proper medications at strict time frames.
• Keep Elderly person company
• Help elderly with any errands, wants or needs.
• Maintain the elder's home clean.
• Maintain open communication between families and health care professionals regarding client’s medical and emotional condition
• Document and report any changes in client’s health status
• Ensure highest client safety and well-being
Student
CEHE - Independence University
August 2020 to July 2021
Attending Independence University studying for my Bachelors of Science degree. Front Desk Receptionist
HOLIDAY INN EXPRESS &SUITES - Norman, OK
September 2016 to June 2017
• Greet guests in a quick and friendly manner
• Make all the room keys for the day and have them ready to go for when the guests arrive.
• Make room blocks for special occasions and keep in contact with them to make sure they are aware of the people that have reserved a room under there room block.
• Answer the phones and direct them to the right area
• Keep the snack shop fully stocked.at all times
• Make sure fresh coffee is made at all times.
• Keep lobby area clean at all times.
• Check in room keys.
• Take payments for rooms.
• Handle large sums of money.
• Check housekeeping keys in.
• Take care of any problems that a guest may have.
• Keep an eye on fax machine, send faxes as needed
• Must be able to multi task under stressful situations Cashier/Customer Service
Dollar General - Norman, OK
April 2015 to June 2016
• Greet customer's upon arrival
• Stock shelves
• Could t down drawer
• Maintain cash drawer without discrepancies.
• Inventory cigarette merchandise daily
• Assist customer's on any questions or concern they have
• Maintain a clean and safe store
• Do the clearance markdowns
• Possess customer service skills
• Smile
• Thank customer for shopping with us and invite them to visit in the future.
• Answer phone
•
Waitress
Opie's
March 2008 to October 2013
• Serving with a large section quickly and efficiently
• Communicating orders clearly with the bar staff and kitchen
• Delivering drinks and food
• Closing out guests in a timely fashion
• Knowledge of cocktails, wine, and beer
• Great people skills
Medical Receptionist/Front Desk
Dr. John Chiropractics - Vista, CA
May 2001 to September 2005
• Answer phones in a quick and friendly manner
• Greet patients as they arrive and let doctor know that they have arrived.
• Schedule appointments as well as cancel them if needed
• Always have a smile on my face
• Must be able to handle stress and multitask with ease
• Make sure all exam rooms are clean Prior to next appointment
• Make sure that the patients have paid or that there insurance is current and valid
• Keep lobby area and workspace clean S week as making sure that the refreshments are fully stocked
• Assist Doctor with anything else that he may need Education
Bachelor's in Cyber Security and Networking
Independence University - CO
September 2020 to Present
High school or equivalent
Ivy highschool
Skills
• Windows, great computer skills can type at least 70 wpm
• Barback
• Restaurant Server
• Waitress
• Training
• Receptionist
• Excel
• Sales
• Microsoft Office
• Microsoft Excel
• CPR Certified
• Powerpoint
• Organizational Skills
• Documentation
• 10 Key Calculator (4 years)
• Data Entry (4 years)
• Leadership Experience (3 years)
• Time Management (10+ years)
• Data Entry (8 years)
• Customer Service (10+ years)
• Cash Handling (10+ years)
• Problem Resolution (10+ years)
• Bartending
• Microsoft Powerpoint
• Front Desk
• Medical Receptionist
• POS
• Cleaning Experience
• Coffee Experience
• Food Preparation
• Makeup Application
• Medical Receptionist
• POS
• Photography
• Hair Styling
• Budgeting
• Insurance Verification
• Barista Experience
• Food Safety
• Merchandising
• Microsoft Word
• Medical Office Experience
• Medical Office Experience
• Sales Experience
• Microsoft Outlook
• Phone Etiquette
• Upselling
• Medical Records
• Medical Billing
• Heavy lifting
Certifications and Licenses
food handler certificate
Liquor license
CPR Certification
First Aid Certification
Assessments
Customer Service Skills — Proficient
December 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Filing & Organization — Proficient
August 2019
Arranging and managing information or materials using a set of rules. Full results: Proficient
Management & Leadership Skills: Impact & Influence — Highly Proficient July 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Food Safety — Proficient
February 2019
Knowledge of proper food handling, storage, and equipment use for preventing the spread of foodborne illness.
Full results: Proficient
Customer Service — Proficient
January 2020
Identifying and resolving common customer issues
Full results: Proficient
Personality: Customer Service Fit — Proficient
January 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Sales: Influence & Negotiation — Proficient
February 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Verbal Communication — Proficient
February 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Receptionist — Proficient
June 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Administrative Support — Completed
June 2020
Using basic scheduling and organizational skills in an office setting. Full results: Completed
Attention to Detail — Completed
December 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Electronic Medical Records: Best Practices — Completed September 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Completed
Food Service: Problem-Solving Skills — Proficient
December 2018
Measures a candidate's ability to use logical approaches when solving problems in a restaurant context.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Adaptability
• Time management
• Passionate
• Empathy
• Leadership
• Honest
• Organization
• Problem solving skills
• Multitasking
• Dedicated
• Hardworking
• Reliable
• Punctual
• Articulate
• Attention to detail
• Good listener
• Creative
• Personable
• Customer service
• Retail
• Enthusiastic
• Meticulous
• Perfectionist
• Patient
• Imaginative
• Observant
• Humble
• Realistic
•
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