Customer Service Data Entry
Resume:
Velma L Wyatt
Duluth GA *0096
******@*****.***
OBJECTIVE
Pursuing a career which requires a motived dedicated person, whereas my experience, individual achievements and proficiency will allow me the opportunity for growth and development.
WORK HISTORY
2024- PRESENT Unifi / Delta Airlines
Customer service, issuing employees equipement, inventory in control room, trouble shoot equipement issue such as log in, connecting to Avetect, wheelchair assistence with passengers, assist with disability passengers when bording, escorting passengers to their gates and wheelchair recovery (restocking chairs and sanitizing)
2021 - 2024 Trinity Health, St Marys Hospital, Good Samaritan and Holy Cross Hospital (GA, FL REMOTE)
Inbound calls, outbound calls, billing insurance, accounts receivable, unbilling claims, collections with third party, resolving issues with patient's accounts such as claims wrongfully billed, processed incorrectly and updating patient's account balances for payment.
2020 - 2022 Truebridge/CPSI Call Center-Remote
Inbound and outbound calls with patients, collections, customer service, posting payments to patient's accounts, assist patients with setting terms on accounts, verifying Demo/HIPPA, verifying insurance, assist calls from third party such as attorneys and health insurance, assist with calls to and from multi hospitals, advising patients with financial assistance
2015 - 2020 Medical Reimbursement of America, LLC; Client Service Associate
Identifies specific account issues and determine what action needs to be taken for resolution, facilitates communication and ensure flow for information by responding to management or team members, resolves issues through account reviews, reconciles acco -unts in invetory and determine if need to be pulled back, adding new information in system such as insurance and data from attorney's request and billing insurance claims when prompt in a timely matter to avoid timely issues and customer service
2012 - 2020 GoodSamaritan Hospital/St Marys Hospital, Billing/Collections Analyst II
Following up with insurance compaies for claim staus and non payment on patients's accounts, reconciling patien's accounts for self pay and correct insurance information, uploading insurance information into the system, verifying insurance coverage and researching patient's accounts on denied claims, assist patients with understanding explanation of benefits, reviewing claims for missing or wrong admission date, hours, type of service, type of bill, discharge hours on UB-04, working closely with management and other departments to verify correct CPT Codes, charges on claims, denied claim lines for no payment, missing modifiers, missing or invalid National Provider Identifier to process claims, data entry of claims into insurance portal and correcting them in insurance portal for payment, billing, processing mail for denied claims for primary and seconday or other coverage for VA, Tricare and commercial insurances, adjusting contractual balances and verifying overpayment from insurance companies and patients and reviewing documentations from vendors on patient's coverage for insurance and correspond with co-workers for eligibility and customer service
2012 -2015 Omega Security, Inc (Private Company)
Safeguard special events, customer service, and payroll
2012-2012 Internship Morgan County Sherrif Office Administration and Employed as Fill -In
Customer Service, issuing police reports, criminal backgroung checks for employment and community affairs, registering sex offenders, collecting inmates funds, finger printing, filling, data entry, enrolling probationers into classes such as anger management, issuing warrents to be served, transport documents to officers for transportation of inmates, distributimg mail, answering phones
2001 - 2012 Pulliam Eye Group (Georgia Ophthalmology)
Customer service, data entry, front desk, billing insurance claims, insurance verification, coding using ICD-9, scrub tech, circulation in operating room, pre-op and post-op care with patients, sterlize instuments back office tech, performed Visual Fields, Orbital Scans, Keratonomy, reviewing medical records for State Inspection, updated and reviewed guidlines for OSHA for facility, updated Safty Data Sheets, entered charges into syatem, Refraction for glasses, collections, invetory and optical, fitting patient's for glasses
2008 - 2012 Pulliam Law Firm
Reviewing medical records for court, determind if clients incident was a case to be trialed, filing, anwering phones, entering data into system
1999 - 2000 Accounts Receivable, Minnie G Boswell Hospital (Accounts Receivable Srategy)
Customer Service, data entry, financial assisting patients, collections, reasearching insurance claims for all payors, such as Blue Cross, Medicare, Medicaids and commercial, credit balancing accounts (refunding insurance companies), billing insurance claims (primary, commercial, secondary, auto and workers comp), faxing documents, copying, ansering phones and filing
1997-1998 Sales Associate, Friedman Jewelry
Sales, customer Service, conducting merchandise invetory,data entry
1995 -1996 Telemarketer, Randstad Corporation
Data entry, accounts receivable, conducted polocies and procedures for new employees and safety orientation, payroll, completed job orders, filing, receiving and transfering calls from eight incoming phone lines
1993 - 1995 Receptionist, Itkin Chiropractic Clinic
Filing insurance claims, workers compensation claims, data entry, communicated patient injuries status reports with attorneys, assisted with patient therapy (muscle stem, traction, hot and cold packs etc), scheduling appointments and performed various other general clerical duties such astyping, answering the phones, and faxing documents
EDUCATION
1983 - 1987 Diploma, Morgan County High School
2008 - 2010 University of Phoenix, Associate of Arts in Health Care Adminstration
2010 - 2012 University of Phoenix, Bachelor of Science in Crimial Justice with Concentration in Human Service
2011 - Morgan County 4 -H Extension Volunteer
COMPUTER SKILLS
Excel, Microstoft Office 2016 and 2019, PowerPoint, CPSI Software, Big Brother, Meditech, Eprimis, Genisis, Kronos, Passport, Availity, Five9, Thrive Information System, Trac, DataArk, Epic, Delta Citriq
LISCENCE & CERTIFICATES
1997 Certificate of Cardio Technician
Reference Upon Request
Contact this candidate