Mortgage Loan Customer Service
Resume:
Michelle Boring
910-***-**** *********@*****.*** Wilmington
PROFESSIONAL SUMMARY
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
EXPERIENCE
CAREGIVER, Wilmington, NC
Self Employed, February 2017-May 2022
• Performed housekeeping duties including laundry, meal preparation and grocery shopping.
• Helped with daily tasks, such as bathing, housekeeping, and shopping.
• Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
• Served patients regular balanced meals for breakfast, lunch and dinner.
• Helped patients move in and out of beds, baths and wheelchairs.
• Transported patients to doctor's office and essential errands.
• Assessed changing physical or mental conditions of clients in order to recommend adjustments in care plans. MORTGAGE LOAN OFFICER, Charlotte, NC
New Penn Financial, March 2015-January 2017
Analyzed customer credit reports to evaluate creditworthiness and risk factors associated with each loan application.
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Managed pipeline of loans from pre-qualification through closing while ensuring high levels of customer service were met throughout the entire process.
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Provided detailed explanations of mortgage products available to potential borrowers in order to assist them in selecting an appropriate loan program.
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Reviewed financial documents including tax returns, bank statements, pay stubs and other applicable documents to verify accuracy of information provided by the borrower.
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MORTGAGE LOAN OFFICER, Charlotte, NC
Cardinal Financial, September 2013-February 2015
Reviewed financial documents including tax returns, bank statements, pay stubs and other applicable documents to verify accuracy of information provided by the borrower.
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Managed pipeline of loans from pre-qualification through closing while ensuring high levels of customer service were met throughout the entire process.
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• Built relationships with real estate agents, businesses, and other referral sources. Provided detailed explanations of mortgage products available to potential borrowers in order to assist them in selecting an appropriate loan program.
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• Coordinated timely submission of complete loan files to lenders for processing and approval. MORTGAGE LOAN OFFICER, Charlotte, NC
First Financial Services, August 2011-September 2013 Provided detailed explanations of mortgage products available to potential borrowers in order to assist them in selecting an appropriate loan program.
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Reviewed financial documents including tax returns, bank statements, pay stubs and other applicable documents to verify accuracy of information provided by the borrower.
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Analyzed customer credit reports to evaluate creditworthiness and risk factors associated with each loan application.
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MORTGAGE LOAN OFFICER, Charlotte, NC
Wyndham Capital Mortgage, July 2008-June 2010
Reviewed financial documents including tax returns, bank statements, pay stubs and other applicable documents to verify accuracy of information provided by the borrower.
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Managed pipeline of loans from pre-qualification through closing while ensuring high levels of customer service were met throughout the entire process.
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Analyzed customer credit reports to evaluate creditworthiness and risk factors associated with each loan application.
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EDUCATION
ASSOCIATE IN SCIENCE (A.S.) IN PARALEGAL, Wilmington, NC Cape Fear Community College, September 1993
CERTIFICATIONS
• 13 Individual State Mortgage Licences
REFERENCES
References available upon request
LANGUAGES
German
Conversational
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