Customer Service Representative
Resume:
CJ
CAROL JODZIO
ADMINISTRATIVE ASST./CUSTOMER SERVICE REPRESENTATIVE *****.******@*****.***
OBJECTIVE
EXPERIENCE
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
BUILDING RECEPTIONIST BBTC • HUMBLE INDEPENDENT SCHOOL DISTRICT• DECEMBER 2024 • PRESENT
Responsible for greeting, logging and checking in visitors and appointments in a friendly and efficient manner.
Efficiently answer all phone calls, directing them to the proper department.
Sort mail and except deliveries for all departments.
Schedule meeting and training sessions for coordinating board rooms and other facilities.
Assist with payroll data entry and employee information verification.
OFFICE AIDE • HUMBLE INDEPENDENT SCHOOL DISTRICT• JULY 2023 • DECEMBER 2024
Provide cross-coverage support for other administrative personnel.
Serve as primary point of contact for facilitating operational and administrative inquiries.
Data entry, registrar duties.
Liaison for parents and students to facilitate communication and resolution of issues with faculty and staff.
CUSTOMER SERVICE REPRESENTATIVE • COMERICA BANK HOUSTON, TEXAS • JANUARY 2022 • JULY 2023
Address customers courteously using suitable methods and problem-solving skills.
Provide account information to customers and explain service policies and customer rights.
Responsible for recognizing customers’ needs and developing sales strategies and opportunities.
Responsible for running, analyzing and presenting credit card reports to staff and supervisors daily.
Appointed as the branch vault teller. Responsibilities included ordering proper levels of cash as well as maintaining appropriate levels of cash to maintain excellent customer service.
I made various requisitions for supplies that were needed by the staff weekly.
SERVICE MANAGER / SERVICE ADMINISTRATOR / BOOKEEPER
HEB KINGWOOD • NOVEMBER 2013 • JANUARY 2022
Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
Responsible for employee onboarding and training.
Handled customer complaints and inquiries in a courteous and efficient manner.
Developed strong customer and staff relationships through effective communication.
Investigated and researched issues to determine root causes and appropriate resolution methods.
Daily responsibilities included issuing and auditing all cash tills, reconciling all business center lottery tickets and bill pay transactions, running all essential reports, finalizing and completing deposits and accountable for making sure that the cash control office balances.
I made daily requisitions for various supplies needed in the service department.
SKILLS
EDUCATION
Administrative Support
Office Equipment Proficiency
Customer Service
Customer Consulting
10-Key
Order Processing
Multi Line Telephone Operation
J FRANK DOBIE HIGH SCHOOL • MAY 1979
LEADERSHIP SKILLS
Active Listening
Team Development
Training Development Aptitude
Conflict Resolution
Conflict Mediation
Understanding Customers’ Needs
Customer Relations
*****.******@*****.***
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