Customer Service Accounts Receivable

Kimberly Gallagher

949-***-**** *******************@*****.***

Objective

Seeking a position where my natural and acquired skills can be fully utilized, offering opportunity for growth and development.

Qualifications

Strong background in all areas of credit and collections, including customer service relations, data entry (45 wpm, 10-key by touch), and high-volume accounts. Working knowledge of Windows, MS Word and Excel, and Outlook, Word Perfect. Proficiency in accounting software Great Plains, SAP, Cove, Navision, Salesforce and BMS, with the ability to learn new software. Detail oriented and possess strong communication and organizational skills.

Work Experience

Contract Work

Nihon Kohden ~ 9/23 – 10/24

Receptionist HR/Admin, Accounts Receivable

•Answer phones

•Order supplies

•Maintain and stock the coffee machine and breakroom

•Run mail and assist HR

•Wrote up small balance credits\

•Called on aging and answered calls

•Placed accounts on credit holds

•Released pending orders

Contract Work

RxSight Inc. ~11/22 – 3/23

Accounts Receivable Administrator

•Applied various payment methods, including credit cards and credit memos to open invoices and request credit for tax exempt accounts

•Follow up on billing, customer service coordination of collections

•Answered incoming calls from customers regarding account balances

•Manage aging report

•Call on past due invoices to collect outstanding balance

•Negotiate and settle payments due

•Wrote up adjustments for small balance and goodwill credits

•Recommended accounts for Credit Hold

•Researched and resolved various customer disputes (pricing, shortages, freight, tax)

Contract Work

Tropitone ~ 9/21 – 11/22

Collections Specialist

•Follow up on billing, customer service coordination of collections

•Answered incoming calls from customers regarding account balances

•Manage aging report

•Call on past due invoices to collect outstanding balance

•Negotiate and settle payments due

•Wrote up adjustments for small balance and goodwill credits

•Recommended accounts for Credit Hold

•Researched and resolved various customer disputes (pricing, shortages, freight, tax)

Contract Work

Autobytel, CoreLogic, SecureAuth, Consumer Portfolio Services– Irvine, CA ~10/17 – 11/19 Collections Specialist

•Follow up on billing, customer service coordination of collections

•Answer incoming calls from AP vendors and dealers looking for invoice back up

•Manage aging report

•Call on past due invoices to collect outstanding balance

•Notify clients of suspension status

•Release temporary suspension

•Negotiate and settle payments due

•Worked with sales team on high level accounts

•Worked with sales, and credit to verify credit terms for reactivated accounts.

•Wrote up adjustments for small balance and goodwill credits

•Handed returned mail to update customer information

•Assisted Billing Department

Cummins Sales & Service - Irvine, CA

Accounts Receivable Administrator ~7/11 - 3/17

•Collected on past due accounts across the United States.

•Applied various payment methods, including credit cards and credit memos to open invoices and request credit for tax exempt accounts.

•Researched and resolved various customer disputes (pricing, shortages, freight, tax) issued customer refund requests.

•Responsible for high volume incoming calls as well as outgoing calls for collections, credit card payments, refund requests & resolving disputes.

•Interacted with Customer Service, Sales Managers, & Territory Managers.

•Reconciled & wrote up adjustments for my accounts on a regular basis (small balance, short payments, bad debt, unapplied cash & unauthorized deductions) recommended accounts for Credit Hold.

Contract Work

Quest Software, Clarient Diagnostic, Ossur America, South Orange County, CA ~6/06 – 4/09 Credit/Collections Specialist

·Collected on past due prosthetic and orthotic accounts without jeopardizing customer relationships (the portfolio consisted of approximately 1,200 accounts throughout the United States).

·Applied various payment methods, including credit cards and credit memos to open invoices and request credit for tax-exempt accounts.

·Researched and resolved various customer disputes (pricing, shortages, freight, tax). Issued customer refund requests.

·Reviewed and adjusted customer credit lines as well as release customer orders based on account status.

·Released and placed credit holds.

·Placed and monitored accounts entrusted to external collection agencies.

·Responsible for high volume incoming collection calls as well as outgoing calls for order release and general collections.

·Interacted with Customer Service, Sales Managers, and Territory Managers.

HemoCue Inc. – Lake Forest, CA ~4/03 – 6/06

Credit/Collections Representative

Researched status and obtained payment for key accounts while maintaining positive relationships with customers.

Reviewed delinquency and credit limit of accounts in order to determine feasibility of order release.

Placed and monitored accounts entrusted to various external collection agencies.

Researched disputes related to externally placed accounts in collections.

Assisted with determining appropriateness of bad debt write–off accounts.

Handled high volume of incoming calls, primarily account inquiries.

Applied various payment methods, including credit cards and credit memos to open invoices and issue credits for tax-exempt accounts.

Allergan Inc. – Irvine, CA ~9/99 – 1/03

Credit/Collection Representative

•Managed plastic surgeons, radiologists, dermatologists, laser centers, general family practice and orthopedic surgeon accounts, for the US region, $10 mm portfolio.

•Approved daily orders.

•Analyzed credit worthiness by using financial and credit evaluation techniques.

•Applied established standards in the granting of credit, set criteria for credit limits and special terms.

•Reconciled and adjusted accounts on a regular basis (write offs, credits, debits).

•Established SAP priority in the area of determining shipping, billing, and payer linkages.

•Searching for the least expensive alternative.

ZC Sterling Insurance Agency – Irvine, CA ~10/97 – 9/99

Client Associate

•Received and served incoming telephone calls.

•Responded to borrowers/client’s inquiries through verbal or written communication.

•Requested insurance information from carriers/agents and communicated data to appropriate parties.

•Maintained accurate data base (renewals, cancellations, and reinstatements).

•Provided direction to clients on efficient utilization of the bank system throughout the organization.

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