Technical Writer Proposal

CAROLINE WERNER

703-***-**** ********@*****.***

SUMMARY

Over 20 years of experience as a proposal writer, technical writer, editor, and configuration manager, supporting government, defense, and commercial industries including, but not limited to: DoD, DoT, DoS, VA, DOE, FAA, DHS, GSA, USDA, and FEMA. Dynamic and effective communication skills with a demonstrated ability to work with a diverse group of professionals. Focuses on team efforts and continual support. Committed to customer service and satisfaction.

PROFESSIONAL EXPERIENCE

Summary

Provides support to the Business Development Department as a Senior Proposal Writer, Editor, and Research Analyst

●Supervises Proposal Departmental staff throughout the development of sales proposals and creates synergy among the team for creating and winning contracts while implementing "best practices" throughout the business unit

●Participates in and leads strategy sessions on assigned proposals to develop win themes and other strategic approaches to developing a winning proposal

●Leads efforts to enhance standard boilerplate and proposal libraries in support of equipping the business capture unit with a wide array of proposal development tools and templates

●Works in partnership with internal teams to build efficiencies from one solution to the next

●Ensures key proposals are properly scoped, identifies missing requirements, evaluates assumptions, identifies risks and opportunities, evaluates cost, and ensures written response matches requirements

●Utilizes prior knowledge and experience to help lead, inform, and share "lessons learned" to those preparing business unit proposals

●Contributes to writing assignments and/or identifies subject matter experts that can effectively contribute to responding to proposal requests

●Monitors notification services, external resources, Federal, state and district websites, and other resources for the release or pending release of potential RFPs

●Manages the proposal tool systems in collaboration with operations to ensure accurate services descriptions in alignment with operational practices and procedures

●Assists with marketing needs, including development of marketing materials, qualification submittals, white papers, presentations, and collaborates on writing new materials (corporate fact sheets, brochures, project literature, and presentations)

●Develops presentation materials for both internal and external applications while insuring consistency and adherence to company standards

●Provides final quality control check, including proofreading, request for proposal (RFP) compliance, and conformance to established strategies and plans

Independent Consultant, Sr. Proposal Writer, Editor, Technical Writer 2016 – Present

Prepares technical documentation for several consulting firms, including but not limited to, Iron Bow (via Softworld), Smartronix, Bowhead, KGS, Idemia, CSC, and Fannie Mae. Responsible for overall management of RFPs, RFQs and RFIs. Reviews manages, researches, writes, and edits proposals for various organizations. Interviews SMEs, oversees color review meetings, and conceptualizes innovative proposal content. Ensures template content exceeds customer expectations to enhance proposal visibility. Writes past performances and corporate capacities and ensures SharePoint library content is updated regularly. Works with graphics professionals to develop compelling material. Interacts with all levels of management and production team to insure timely release of final deliverables.

LGS Innovations, Sr. Proposal Manager/Writer 2014 – 2016

Provided management and support to the Business Development and Capture managers. Supported all areas of proposal preparation through completion. Designed a database for artifacts, action items, and past performances. Interviewed SMEs regularly for input to proposals. Ensured compliance accuracy and concisely written output. Participated in preparation of storyboarding for RFPs and RFQs. Managed teams of between five and eight junior proposal writers. Attended color team reviews and took notes to annotate open action items. Acted as contracts Liaison/Specialist ensuring NDAs and LOIs were prepared in accordance with specific solicitation requirements. Assisted in searching for staffing talent to fulfill contract requirements. Initiated reports keeping track of potential candidates and actual candidates being bid in proposals.

As Technical Writer, prepared contractual documentation post contract award, including but not limited to: test procedures, configuration management plans, software development plans, user manuals, software rest processes, test scripts, and use cases.

Analyst, Independent Consultant, Sr. Proposal Writer/Editor 2014 – 2016

Provided technical and proposal writing support for various companies seeking new and follow-on business opportunities. Analyzed and responded to RFPs, RFQs, and RFIs ensuring overall compliance. Interviewed SMEs, wrote and edited input, and reworked SME-submitted written content as necessary. Wrote and edited resumes, past performances, and prepared PowerPoint presentations. Provided overall support for corporate Proposal Development Center. Worked with desktop publishers to develop new or update existing graphics and conducted reviews for accuracy and compliance. Acted in Program Management role as backup when required. Ensured PMP was updated and POA&Ms were followed. Ensured actions were completed and, if necessary, worked together with assignee for resolution. Answered data calls and prepared questions for the Government as required. Wrote technical documentation as required post contract award.

Unisys Corporation, Reston, VA, Sr. Editor, Writer 2011 – 2013

Supported the Proposal Development Center for new and follow-on business. Worked primarily on Federal and DoD solicitation responses. Wrote, edited, and researched relevant sections of RFPs, RFQs, and RFIs. Ensured compliance by following SOW/PWS requirements. Researched content for proposal sections. Answered data calls, as necessary. Ensured color team reviews were set up, completed on time, and action items resolved for each phase of proposal development. Acted as contracts Liaison/Specialist ensuring NDAs and LOIs were prepared in accordance with specific solicitation requirements. Researched corporate databases and provided relevant information for data calls. Worked with Past Performance Manager when researching, writing, and re-writing information ensuring accurate content was reflected. Used FedBizOpps and GovWin to identify new opportunities and submitted recommendations. Assisted Resume Manager in building, writing, and editing resumes. Worked with Business Development, Capture Managers, and Proposal Managers to ensure complex proposals were addressed using compliance matrices and assisted in color team reviews.

Consultant for various corporations, Sr. Technical Writer, Research Analyst 2004 – 2011

As a Sr. Technical Writer/Analyst, prepared documentation post contact award for various government agencies including, but not limited to: user’s manuals, test procedures, configuration management plans, governance plans, and various white papers. Prepared presentations using Visio or PowerPoint for various clients. Prepared design documents, scope/requirements, and test plans for two large government projects which had high visibility within the organization. Captured screens and used MS Visio as part of documentation preparation. Prepared user manuals, database design specifications, database administrator guides, installation and maintenance manuals, and security information manuals for a major defense contractor, in addition to various contract related documentation.

BAE Systems, Washington, DC, Senior Technical Writer 2000 – 2004

Acted as Key Technical Writer for the FAA’s Program Management System Tools (PMST) program, Engineering and Technical Assistance II (SETA-II) contract. Worked with Oracle Database Administrators in preparing contract documentation for FAA contact (SETA II), Test procedures, SOPs, DBA guides, etc. Supported FAA’s seven different program management system tools used by the government. Ensured documentation was prepared IAW contract requirements. Documented system problems observed during the documentation process for several database administrators. Assisted with problem resolution. Ensured FIPS compliance in preparation of documentation, i.e., IEEE and ISO standards. Researched and wrote professional documents including software user’s guides, database administrator manuals, training materials, test and acceptance plans, program reports, and procedures. Maintained Quality Assurance Standards ensuring all documentation was peer-reviewed and approved. Prepared Security Risk Assessment Reports, documenting specific security risks for seven PM System Tools within SETA-II; the documentation included analysis of the environment and the impact of risks to each of the PMST systems – received Letter of Commendation from client.

SOFTWARE KNOWLEDGE

Microsoft Office 365, SharePoint, Visio, MS Project

EDUCATION

Northern Virginia Business School Fairfax, VA

Certificate of Completion

Northern Virginia Community College Fairfax, VA

Business Studies (continuing education)

SPECIALIZED TRAINING

Shipley, Train the Trainer

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