Clinical Research Customer Service
Resume:
Amber
Petitt
***********@*****.***
I am seeking a position as a respected team player in a people-oriented organization where I can maximize my over 10 years of Administrative experience in a challenging and fulfilling environment. Education
COMPLETED 2010
Microsoft Office Certification / Penn Foster University CLASS OF 2006
High School Diploma / Lawrence E. Elkins High School Skills
Excellent customer service skills
Excellent computer skills
Patient- centered focus
Strong organizational and time-management
skills
CPR Certified
Phlebotomy
Knowledge of medical terminology
Active Listening Skills
Successful Interpersonal Skills
Team Player
Adaptability
Experience
Research Assistant/ DM Clinical Research
JULY 2022 – JAN 2025
Responsible for assisting the clinical research staff in conducting clinical research trials and assisting in the pre-screening process.
Maintain lab inventory, supplies, and support general lab maintenance and organization
Sponsor-provided and IRB-approved protocol
Investigator Brochure and Sponsor-specified EDC and/or IVRS
Oversee (ROI) Medical Release process
Compile and organize all regulatory and administrative binders for assigned protocols
Assist the lab team in conducting EKG/ECGs
Assist the lab team in blood drawing and lab processing
Take patient blood pressure and other vitals
Conduct rapid clinical tests
Completing DMCR-required training, including GCP Office Assistant/ Mindpath Health
NOV 2021 – JUNE 2022
• Answering phone calls, greeting visitors, directing them to the appropriate person.
• Sorting and distributing incoming mail, preparing outgoing mail.
• Filing documents, retrieving information from files, maintaining filing systems.
• Inputting data into spreadsheets or databases.
• Keeping track of office supplies, ordering new items when needed.
• Coordinating meetings and appointments for staff.
• Making copies of documents, sending and receiving faxes.
• Creating and distributing documents, preparing reports, managing calendars Administrative Assistant/ Roessler Equipment Company SEPT 2019 – JUNE 2021
• Greet all visitors, vendors and employees
• Coordinate conference rooms, events, meetings and culture events
• Manage inventory of office and kitchenette supplies
• Manage office calendars and distribute mail
• Distribute relevant information to staff and vendors regarding local activities and events
• Coordinate overall office organization and cleanliness
• Perform other administrative tasks to ensure the smooth operation of the office Executive Assistant/ The Artz Rosharon
FEB 2019 – JUNE 2019
• Provide administrative support to Founder/Owner
• Schedule and coordinate meetings, appointments and personal events
• Handle personal errands, including shopping, gift ordering and other tasks as needed
• Assist with personal communications for executives, ensuring they remain on top of important deadlines
• Manage confidential and sensitive information with discretion. Customer Service Administrator/ Sterling McCall Lexus FEB 2015 – FEB 2019
• Ensure that customer service needs are met
• Resolve conflicts in person as well as over the phone
• Explain invoices and charges to customer, process payment
• Submitting invoices to 3rd party companies and collecting payment
• Coordinate and communicate actions with managers, service advisors, technicians and customers
• Performing outbound calls to schedule repairs, service, special ordered parts and service recalls
Contact this candidate