General manager

EMPLOYMENT HISTORY

Head Cook

Progressive Union CDC, Huntsville — 2022 - Present

Assistant Manager

Kleen-R-Us Cleaning Services, Huntsville — Apr 2016 - Present Shift Leader

Aldi’s, Huntsville AL — 2011 - 2015

5975 Vinemont Dr NW, Huntsville, US, 35806 • 256-***-**** • *********@*******.*** Leslie Lumbus

Management

Management professional with over 17 years of diverse experience in operations, customer service, and team leadership. Demonstrates exceptional skills in relationship building, inventory management, and budgeting, contributing to enhanced organizational efficiency and client satisfaction. Committed to fostering a collaborative work environment while driving sustainable solutions and continuous improvement. Oversee kitchen operations, ensuring meals meet safety and quality standards. Supervise and train staff, optimizing shift schedules and culinary techniques. Manage inventory and procurement, reducing food costs and waste effectively. Maintain cleanliness and sanitation, enhancing kitchen environment standards. Introduce seasonal menu items, improving customer satisfaction and workflow. Spearheaded menu revamp, introducing seasonal specialties that enhanced customer satisfaction and optimized kitchen workflow efficiency.

Implemented strategic cost-saving measures in procurement and waste reduction, driving substantial improvements to the organization's bottom line.

Oversee kitchen operations, ensuring strict adherence to safety, health, and quality standards while managing staff and maintaining inventory.

Coordinate daily operations, enhancing team efficiency and project delivery. Mentor staff to uphold high customer satisfaction and quality standards. Ensure inventory readiness, maintaining essential cleaning supplies and equipment. Address client inquiries, resolving issues to strengthen client relationships. Implement innovative cleaning techniques, boosting service sustainability. Foster strong client relationships by promptly addressing inquiries and resolving issues, ensuring continuous improvement in service quality.

Anticipate industry trends, developing proactive solutions that position the company as a leader in sustainable cleaning practices.

Optimize inventory management, ensuring operational readiness while implementing cost-effective supply chain strategies.

Led teams to boost efficiency and enhance customer satisfaction, improving store operations. Managed cash and inventory to ensure smooth daily operations and a seamless shopping experience. Trained staff in customer service, leading to improved team performance and customer interactions. Maintained store cleanliness, contributing to a welcoming and pleasant shopping environment. Restaurant Manager

Holiday Inn, Huntsville — Feb 2008 - Dec 2012

Managed daily restaurant operations, enhancing customer satisfaction and team efficiency. Led team to achieve measurable growth in customer satisfaction and revenue. Implemented cost-control strategies, reducing waste and optimizing inventory management. Resolved customer issues promptly, maintaining a high standard of service quality. Trained staff in service excellence, fostering a collaborative and supportive environment. Spearheaded operational improvements, driving customer satisfaction and revenue growth while optimizing costs and inventory management.

Cultivated a collaborative work environment, mentoring staff in service excellence and problem-solving techniques.

Drove operational excellence in restaurant management, boosting customer satisfaction scores and revenue while optimizing inventory and reducing waste.

Fostered a high-performing team culture, mentoring staff in service excellence and problem-solving, resulting in improved customer experiences.

EDUCATION

Major: Chemistry, Minor: Business

Alabama A&M University, Normal — 2006 - 2008

High School Diploma

James Oliver Johnson High School, Huntsville AL — 2001 - 2005 COURSES

Logistics Certification

Top Priority Dispatching — 2023

SKILLS

Team Leadership

Experienced

Staff Management

Experienced

Operations Management

Skillful

Process Improvement

Skillful

Inventory Management

Experienced

Budgeting

Skillful

Customer Service

Experienced

Relationship Building

Experienced

Food Safety

Experienced

Sanitation

Experienced

Communication

Experienced

Scheduling

Experienced

Time Management

Experienced

ADDITIONAL INFORMATION

Awards

BBB award for team cleanliness

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