Office Manager Customer Service

Charlenne Adao

**** ** ***** *******• Ocala, Florida• 34481

CELL 914-***-**** • E-MAIL *********.****@*****.***

PROFILE

Motivated office manager passionate about providing excellent customer service and business assistance. Consistently exceeding company goals, while providing the utmost care in client relations. Highly detail-oriented and professional. Excellent interpersonal skills and work very well with others. Highly effective at branch and account management, as well as business development and marketing.

Proficient in Portuguese, Spanish, Quick Books, FIS Mercury, Reynolds & Reynolds, NetGear, Service Autopilot, RealGreen

EXPERIENCE

Office Manager, Lucky Lawn Irrigation, LLC/Lucky Lawn, Inc./Four Leaf, LLC

STAMFORD, CT – 2017-PRESENT

Responsible for all office operations

Process all company payroll/401K payments/Pension funding

Accounts Payables/Receivables and past due collections

Fleet Vehicle maintenance and management/ Ensure all vehicles are up to date

Responsible for Business License renewals and insurances for all companies

Invoice and payment processing

Bank reconciliations and deposits

Payroll Processing

Bookkeeper, Hilario’s Service Center, Inc. & Hilario Entities

NEWTOWN, CT – 2015-2017

Accounts Payables/Receivables and past due collections

Bank Deposits and Reconciliations

Handle all small claims cases for uncollectible accounts

Ensure all Department of Motor Vehicles matters and insurances for company vehicles are up to date

Process all abandoned vehicles through Department of Motor Vehicles

Assist with all Property Matters/ Town Hall Matters

Credit Union Manager, Arnold Baker’s Employee Federal Credit Union

GREENWICH, CT – 2012-2015

Maintained confidentiality of bank records and client information, complying with regulatory requirements including Bank Secrecy Act, Anti Money Laundering OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Compiled database of loan applicants credit histories, corporate financial statements and other financial information, reviewing and editing loan agreements to ensure accuracy

Recommend loan approvals and denials based on customer loan application reviews, originating, reviewing, processing, closing, and administering loan proposals

Prepared accurate financial statements at the end of quarters/year. Performed complex general accounting functions, including preparation of journal entries, account analysis and bank sheet reconciliations. Collected and reported monthly expense variances an explanations. Accounts receivables duties including invoicing, researching chargebacks, discrepancies, and reconciliations.

Responsible for Investments of Certificates of Deposits, marketing growth of Credit Union, and all Financial Accounts

Oversaw daily office operations for staff

Responsible for Premium Reports, Processing of 5300 Call Report, and Tax Filings.

Prepared financial pages for presentation to Board of Directors and compiled annual recommendations for end of fiscal year budget

Office Manager, M&P Auto Repair

PORT CHESTER, NEW YORK – 2007-2023

EDUCATION

Bookkeeper Certificate

Naugatuck Valley Community College - 2016

Associates Business Management

Norwalk Community College – 2014-PRESENT (when time allows)

EXPERIENCE

Notary Public

Awards Committee Member, Credit Union League of CT

Secretary, Stamford Chapter, Credit Union League of CT

Contact this candidate