Customer Service Insurance Agent

Skills

Experience

MICHELLE GALLAGHER

Insurance Agent

208-***-**** *******************@*****.*** Oakdale, CA 95361 Proven leader with a track record of operational excellence at Weibel Insurance, I excel in workforce and operations management. Leveraged customer relations expertise to become a top seller at Macy's, consistently delivering outstanding service. Skilled in supply management and conflict resolution, I drive efficiency and maintain high staff morale. Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.

• Workforce Management • Operations Management

• Supply Management • Customer Service

• Staff Management • Office Management

• Customer Relations • Conflict Management

• Policy Implementation

Office Manager, Insurance Agent

WEIBEL INSURANCE, Oakdale, CA

January 2018 - Present

Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.

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• Responded to customer inquiries via phone or email in a professional manner.

• Maintained confidential records relating to personnel matters.

• Resolved customer inquiries and complaints with timeliness and professionalism.

• Utilized excellent organizational skills to prioritize tasks effectively.

• Delivered quality customer service to staff and customers. Membership Sales Representative

EXPERTS.COM, Stockton, CA

September 2013 - December 2017

• Demonstrated an ability to work independently as well as part of a larger team environment.

• Participated in team meetings as well as individual training sessions on a regular basis. Maintained up-to-date knowledge of products and services offered by the organization in order to effectively promote them to potential customers.

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• Gather leads and provide an internet background check.

• Process credit card payments

Provided timely follow-up on inquiries from prospects regarding services or products offered by the organization.

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Education

Certifications

References

Ensured compliance with applicable laws, regulations, policies, and procedures related to membership sales operations.

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• Performed data entry tasks, maintained accurate records, and tracked membership sales activity. Petite Specialist

MACYS DEPARTMENT STORE, Tracy, CA

October 2012 - July 2014

• Implemented strategies to improve performance, accuracy, and quality.

• Leveraged strong communication skills to build relationships with clients.

• Coordinated with cross-functional teams on projects and initiatives.

• Was the top seller in dollar volume in the store 2013.

• Developed specialized skills in customer service and client relations. Benefits Consultant/ Retention Specialist

AFLAC, Modesto, CA

September 2009 - October 2011

• Coordinated open enrollment processes including communication of changes in benefits packages. Provided guidance and training to management personnel regarding employee benefits policies and procedures.

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• Performed analysis of financial impact of proposed changes in employer-sponsored benefits plans. Advised human resource staff on effective administration of group insurance plans including medical, dental, vision, and life insurance.

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• Managed enrollment activities for new hires and existing employees in benefit plans.

• Resolved escalated customer inquiries regarding eligibility, coverage levels, claims status.

• Explained benefit programs and eligibility requirements to employees. GED

Summerville High School, Tuolumne, CA

September 1982

Ca Life, Health, Accident & Property & Casualty

Insurance License

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• 0G85728

• AHIP Certified

References available upon request

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