Call Center Representative

CARLY B. RICHIE

**** ********** **. *** *****, CA 619-***-****

OBJECTIVE:

To obtain a challenging position with a diverse company that offers a commitment to excellence and that values individual responsibility, initiative and creativity. EDUCATION:

California State University, Northridge, CA

August 2010 May 2014

B.A. in Liberal Studies with an emphasis in Child Development President of Residence Halls Association 2011-2013 Attended several leadership conferences

Attended 3 Oppression Reduction Training Seminars. EXPERIENCE:

Kaiser Permanente, San Diego, CA

Call Center Representative, July 2022- November 2022 As a call center representative, I actively listened to and provided professional and quality member service to those with mental health concerns or needs. I would take any calls that were deemed necessary for a on duty psychiatrist and transfer them right away if the member was a harm to themselves or anyone else. I was responsible for taking all member calls who needed medication refills as well as booking future mental health appointments. I used the Kaiser platform to enter any notes and/or updates on members health care plans and recorded all phone calls into their files.

Automobile Club of Southern California, San Diego, CA Member Service Specialist, June 2019- February 2022 The few key responsibilities that I had in this position was processing DMV transactions, as well as performing Notary processing duties. I assisted member requests such as: taking passport photos, planning road trips, distributing maps and tour books, cashiering duties, and other services for members. It was an entry level position working in a teamwork environment interfacing with AAA members. Olive Garden, San Diego, CA

Server, May 2015 - Current

I started Olive Garden as a hostess and was eventually promoted to take out specialist than server. Took their orders and provided drinks and food promptly while engaging with the guest to assure satisfaction while dining with us. Cash handling and balancing of all money and coupons at the end of each shift. Worked with DARDEN computer system. Answered all phone calls and questions regarding guests dining experience. Yardhouse, Northridge, California

Hostess, May 2014 January 2015

Responsible for greeting customers, seating guest promptly, taking to go orders, and running checks and credits cards for servers as needed. Worked with DARDEN computer system. Answered all phone calls and questions regarding guests dining experience.

Target Co., Northridge, California

Sales Floor Associate, December 2012 March 2014

Responsible for maintaining the presentation of the store during peak hours as well as recovering the zones at the end of the night. During business hours customer service to the guest was essential in assuring the guest needs were met.

SKILLS:

I provide excellent customer service and thrive to assure guests needs are met. I have excellent communication and interpersonal skills. I am very responsible; organized; and proficient at time management. I work well in a team environment or independently. I am loyal and dedicated employee that diligently strives to accomplish my job efficiently and timely. My experience with guests through years of serving experience and my cash handling knowledge can be a huge asset to your company.

References available upon request.

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