Customer Service Data Entry

Melissa Marquez-Warner

502-***-**** ********************@*****.*** Louisville, KY

Professional Summary

Proven history as Front Desk and Reception Manager. Apply strong knowledge of customer service, office management, and general bookkeeping procedures to handle daily needs and improve workflows. Proficiency in MS Office software programs, including Excel and Word.

Motivated team leader and office management professional, skilled in building relationships with office team members and all levels of the management team. Proficient in computer programs, such as Microsoft Office Suite applications. Train and mentor staff in job functions. Evaluate performance and assist team members in improving performance. Skilled team player with strong background in [Type] environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

Skills

Training and development

Employee training

Team supervision

Staff hiring

Operations management

Microsoft Office

Employee supervision

Conflict management

Workflow optimization

Administrative support

Customer service

Inventory control

Experience

SMALL BUSINESS OWNER Nov 2020-NOW

Melisstic,LLC. Louisville, Ky

Oversaw day-to-day operations, including finance, sales, marketing, and customer service.

Increased website traffic by 75% through SEO and online advertising campaigns.

Increased revenue by 50% over two years through targeted marketing and sales strategies.

Achieved a 98% on-time delivery rate by implementing a streamlined supply-chain process.

Expanded the company's product line by 50%,resulting in a 35% increase in sales.

Reduced operating expenses by 20% through implementation of cost-cutting measures.

Implemented quality assurance processes to ensure customer satisfaction.

Maintained compliance with federal, state, and local laws and regulations.

Established and maintained positive relationships with customers.

Developed and implemented pricing strategies to maximize profits.

Monitored and evaluated customer service performance.

OFFICE MANAGER Oct 2014- May2018

Louisville Tent & Awning co, Louisville, Ky

Kept burden off of the owner by expertly handling clerical work, fielding customer inquiries, and resolving equipment issues without assistance.

Oversaw all aspects of office management, including HR functions, file management, and office inventory.

Supervised and coordinated work of 4 staff.

Implemented efficient workflow process improvement to enable more productivity without hiring additional staff. Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen.

Acted as Executive Assistant to management team, handled busy phone system, and served as primary liaison between customers and upper-level management.

Oversaw accounts payable and accounts receivable duties and interactions with vendors.

Demonstrated top-notch communication skills daily in interactions with management, staff, and guests. Managed master office calendar covering appointments, meetings, and travel.

Implemented and monitored customer service standards for consistent interactions with guests.

Evaluated customer issues and complaints and developed amicable solutions.

REGIONAL MANAGER Apr2010- Jul 2014

Hickman Assembly, Louisville, KY

Backed up employees with strong support from leadership team paired with strong training programs. Enhanced employee morale and maintained low turnover rate with targeted recruitment and development strategies. Interviewed, hired, and trained all employees and scheduled work hours.

Analyzed productivity reports to manage overall performance.

Performed facility checks to verify cleanliness and client safety.

Evaluated performance of associates and mentored underperforming employees on ways to improve. Communicated policy updates to the department, answered questions and enforced compliance.

Supervised hourly and temporary personnel, providing work direction and reviewing work processes. Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management. Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.

Education

HIGH SCHOOL DIPLOMA

Jun 1995

Evangel Christian School, Louisville, Kentucky

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