Administration
Resume:
Curriculum Vitae
Noluthando Happiness Mthembu
**** ******* ******, ******* ****, 1800
Surname : Mthembu
Name : Noluthando Happiness
Tel : (011-***-****
Cell No : 076-***-****
Email : *****************@*****.***
Gender : Female
Marital Status : Single
Driver’s License : Code 10 (C1) & PrDP
CAREER OBJECTIVE
I am highly adaptable individual who aims to learn quickly as possible. I am person of high competency, loyalty, commitment and enjoy working with people and socializing. I perform well under pressure and I keep my work up to a professional standard. I consider myself as a well- groomed lady and very patient. I am able to work in different environments. I adapt quickly to new surroundings.
COURSES
Institute Attended : Boston
Certificate Completed : Diploma in Business Management Year Obtained : January 2020 – to date (my second year) Institute Attended : Professionals Child Care College Certificate Completed : Early Childhood Development NQF 5 Year Obtained : July 2014 – July (2015)
Institute Attended : Junior Colleges (Sandton) - EDTP SETA Certificate Completed : Early Childhood Development NQF 4 Year Obtained : 2013
Institute Attended : Havatech (Skills Training & Employment Centre) Course Passed : Computer Literacy / Office Administration Certificate Year Obtained : 2004
Institute Attended : Call Guard Security
Course Passed : Grades – E, D & C (Psira)
Year Obtained : 2001
Institute Attended : Russell Catering Services CC Course Passed : Food & Beverages Training Course
Year Obtained : 1998
Institute Attended : Natal Training Centre
Course Passed : Reception, Telephonist & Typing
Year Obtained : 1996
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COMPUTER SKILLS
MS Word
MS Excel
MS Access
MS PowerPoint
CURRENT JOB DESCRIPTIONS
EMPLOYER : Association of Arbitrators (Southern Africa) PERIOD : 22/02/2015 – 14/03/2023
POSITION : ADR Admin Manager
RESPONSIBILITIES
1. Nominations:
Arrange and attend Nominations Committee meetings. Carry out instructions received in these meetings.
Email all complaints to Chairman and keep following up on these.
Email all outgoing draft letters to the Manager for review and signature.
Ensure all nominations files (both hard files and computer folders) contain up to date file notes.
Keep a 5% honesty fee spreadsheet of appointments of ADR Specialists, the nomination number, date of appointment, type of ADR mechanism, parties in the dispute, follow up dates, ADR Specialists' invoice amounts and dates, 5% honesty fee amounts, AoA invoice dates, AoA invoice amounts, AoA payment amounts and AoA payment dates. Follow up with the ADR Specialist every 4 months regarding the status of the dispute. Upon confirmation that the ADR Specialist has issued invoices to the parties, send the spreadsheet to Accounts with the 5% honesty fee details so she can invoice the ADR Specialist accordingly.
Keep and file copies of invoices, receipts and credit notes from Accounts department for nominations matters in hard copy files and the correct computer folders (both for nominations and in each member's folder) with the unique application number and parties listed on the cover.
Receive nominations applications, check that the application form is correctly completed and the correct requested information is attached. Email the application form to Vivien for invoicing. Open a corresponding hard file and computer folder for the applications and their documentation, each with a unique application number and parties listed on the cover. Print the application and attached documents for presentation at the Nominations Committee meeting for appointment. Ensure that the relevant invoices and receipts are saved in the relevant hard file and computer folder. Record the invoice numbers, receipt numbers and dates of payments on the "Nominations Status" spreadsheet.
Reports: Nominations - provide a full and accurate report to the Rochelle at least 6 days before each Directors' Meeting to be added to the meeting pack. The report must contain an accurate detailed list of all nominations and corresponding payments since the previous Directors' Meeting.
Keep an accurate spreadsheet ("Nominations Status") listing all nominations, the dates of the applications, the parties involved, the types of contracts involved, the dispute amounts, the region of the dispute, listing the 4 appointees in priority order together with their membership numbers, the date of the relevant Nominations Committee meeting when appointed, invoice number, date of payment, and the payment amount. This spreadsheet must be used to follow up on the appointee's 5% payment. It must contain the date of each follow up and the status of the dispute. The spreadsheet must be sent to General Manage on the 25th day each month for report and review.
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2. Events:
Arrange appropriate catering if required together with Accounts department.
Attend and assist at all events.
Email Registration Forms to Accounts department for processing. Note: Arbitration Course registrations must be emailed to Course coordinator for processing.
Extensively market events via social media, bulk sms and emails, using marketing material designed by the manager.
Generate accurate attendees' name tags from the spreadsheet received from the Manager and ensure all attendees have name tags.
Generate certificates from the attendees' register from the Manager. Save the certificates under the correct computer folders and keep hard copies. Email certificates to attendees. Note: only paid up attendees will receive certificates.
Manage the venue set up and cleaning after the event with the assistance of Course coordinator, Accounts and Manager.
Print an accurate attendees' register from the spreadsheet received from the Manager, and ensure that all attendees update their details and sign this register at the event. Fully update this spreadsheet after the event and return it to the Manager together with a scanned version of the signed register.
3. Venue Hire:
Arrange appropriate catering, recordings and transcriptions if required.
Email a Boardroom Booking Form to applicants which must be fully completed and returned to me.
Email the completed Boardroom Booking Forms and accompanying documents to Vivien for invoicing.
Receive, process and manage requests for venue bookings. Email quotes, formulated by Accounts, to applicants.
Reports: Venue Hire - provide a full and accurate report to the Manager at least 6 days before each Directors' Meeting to be added to the meeting pack. The report must contain the dates, number of days, details of catering, name of the hirer, total amount, invoice no. and whether or not payment has been received, from the beginning of the year. 4. Office:
Ensure lights are turned off in the boardroom, if unoccupied; ensure no taps are dripping.
Answer telephones, assist clients, transfer telephones to the relevant extensions and take messages.
Arrange cleaning and ensure the office is clean and organized.
Assist visitors.
Assist with general office admin (e.g. filing, faxing, photocopying, binding, etc.).
Assist with promotional goods – order and distribute.
First Aid Officer and Fire Marshall.
Keep stock of office supplies and arrange the purchase thereof.
Liaise with couriers’ companies for collections and dispatches.
Manage library and Juta stats.
Manage maintenance to the office and office equipment.
Prepare and set up international/conference/Skype calls.
Produce, arrange printing and distribution of certificates. 5. Arbitration Courses
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Extensively market courses via social media, bulk sms and emails, using marketing material designed by Manager
6. Database:
Update and maintain the database spreadsheet. Add details of parties involved in disputes and nominations applications. Add details of parties from venue hire applications. Add details of contacts sent/given to you by other staff/Committee Members. Use this database for marketing purposes. Keep a record of "unsubscribe" entries, do not delete these entries and do not send marketing material to these entries. 7. Member Management:
Ensure that all members' information and CVs are kept up to date with the information received from Vivien. Similarly, ensure all nominations lists are kept up to date. Update Member Management correctly with any amended details for members. REASON FOR LEAVING : Growth
PREVIOUS JOB DESCRIPTIONS
EMPLOYER : Junior Colleges
PERIOD : 06/01/2014 to 11/11/2014
POSITION : Administrator (PA) / Teacher –ADvTECH Division RESPONSIBILITIES
Capturing Communicator System
General office administration filing, faxing, photocopying, scanning
Data Capturing (Adding new children and updating parents’ information)
Checking daily attendance register
Reading, monitoring and responding to the principal's email,
Answering calls and handling queries,
Preparing correspondence on the principal's behalf
Commissioning work on the principal's behalf
Liaising with staff, clients, etc.
Managing the principal's electronic diary, booking meetings
Attend meetings boss's behalf
Writing minutes
Taking dictation
Planning, organizing and managing events,
Attending events/meetings as the principal's representative,
Writing reports, executive summaries and newsletters,
Preparing papers for meetings
Managing and reviewing filing and office systems,
Typing documents
sourcing and ordering stationery and office equipment 5
REASON FOR LEAVING : Looking for more opportunities EMPLOYER : Kapele HR Appointments (ADvTECH Division) PERIOD : 02/04/2013 to 13/12/2013
POSITION : Receptionist
RESPONSIBILITIES
Adhoc Switchboard operator
Data Capturing (Placement Partner)
Capturing Stats and drawing of Bar Reports
Checking daily attendance register
Scanning fingerprints for kroll purposes
Booking Boardroom
HESIO Rep
General office administration filing, faxing, photocopying, scanning REASON FOR LEAVING : Growth
EMPLOYER : CCI (Corporate College International) - (ADvTECH Division) PERIOD : 25/10/2006 to 27/03/2013
POSITION : Project Assistant / Call Centre Operator / Office admin /Receptionist RESPONSIBILITIES:
Communicate with Facilitators & Learners in different regions regularly.
Data Capturing
Loading Learners onto the ETDP Seta Datanet / INSETA database
Communicate with the learners & work providers in the work place
Sending the facilitators, learner feedback forms & attendance registers
Binding of documents and archiving POE’s
Receive POE’s on different projects
Prepare POE’s for collections
Prepare & follow up on material sent to the regions.
Handle learner queries telephonically
Call learners regularly for feedback
Liaise with courier companies for collections and dispatches
General office administration e.g. filing, faxing, photocopying
Follow up on Portfolio of evidence.
Preparing POE’s for the learners before training
Invigilating Learners
Switchboard operator
Assists with Tender Document preparation and verification before submission
Assist with Supplier Database registration
PA to Managing Director & Deputy Managing Director
Taking Minutes
Booking Venues
Teaching 3 – 4 years class
Practical’s on Grade R
REASON FOR LEAVING : Closing down of the company
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REFERANCES
Reference : Rochelle (Managing Director)
Reference : Sandy Mey (Managing Director)
(011-***-**** or (082-***-****
Reference : Theophillus Teffu (SDF)
(087-***-**** or (072-***-****
Reference : Lezelle Britz (General Manager)
Reference
:
Desikan Naidoo (Deputy managing Director)
Reference
:
Winnie (Supervisor)
Reference
:
Sandy Berovic (Home Owner)
Reference
:
Mellissa (Branch Manager)
Contact this candidate