Social Media Customer Service
Resume:
Claudio Astolfi
www.linkedin.com/in/claudio-astolfi-855993b9/
Miami, FL
**************@*****.***
PROFILE
Accomplished executive with more than 15 years of experience in this extraordinary industry as General Manager of 2 Hotels and Adviser of directive board of 5 Hotels. Offer expertise in sales and marketing acumen to drive growth and enhance brand presence. Delivered impact by launching and managing direct sales divisions, designing administrative and inventory management systems from ground up, and overseeing major hotel redesign and renovation that redefined hospitality in the region. Background includes managing transitions to online sales platforms and using social media platforms to bolster sales revenue. Leverage data analysis to inform decision-making and improve operational efficiency. Proven ability to build and maintain strong relationships with suppliers, vendors, and customers. Success includes creating training programs credited with enhancing team performance and customer service.
Sales/Marketing Strategy Development Inventory Management Business Planning
Customer Service Human Resources Management Budgeting and Forecasting
Crisis Management Vendor Negotiation Customer Engagement
Policy Development Quality Control Social Media Marketing
Market Trend Analysis Brand Management Logistics Coordination PROFESSIONAL EXPERIENCE
S&S ANITA CORP & VGCELL, LLC – MIAMI, FL 09/2023-PRESENT Distributor of high-quality vaping products, cellulars and other electronic devices to consumers across US. SALES MANAGER S&A
Oversaw sale and distribution of nicotine vaporizers and electronic devices imported from China. Develop and implement sales strategies for direct sales to stores in Florida and national distribution through wholesalers. Manage importation process, ensuring adherence to customs regulations and on-time product delivery. Establish and maintain inventory control system connected to web sales, national distributors, and direct sales channels. Implement measures to minimize shrink and ensure stock availability. Ensure compliance with local, state, and federal regulations. Track industry standards and best practices. HEAD OF LOGISTICS VGCELL
Organize receipt, storage, and shipment of all cell phone models within US, ensuring accurate documentation for nationalization and delivery to clients throughout Latin America. Develop and implement logistics strategies to enhance efficiency and reduce costs associated with transportation and warehousing. Maintain optimal stock levels to prevent stockouts and overstock situations. Collaborate with suppliers, manufacturers, and transportation companies to streamline supply chain process. Manage warehouse operations, including receiving, storing, and dispatching cell phones. Negotiate contracts and rates with transportation and logistics providers to secure best terms. Address logistics-related issues and inquiries from clients. Lead, train, and manage logistics team.
Ensure compliance with international trade regulations and customs requirements for Latin American countries.
Implement quality control measures to ensure products are handled and shipped according to company standards.
Establish and monitor key performance indicators (KPIs) to assess logistics operations effectiveness and identify areas for improvement.
Designed and implemented administrative and inventory management system from ground up.
Build and maintain strong relationships with suppliers and distributors; negotiated favorable terms to ensure reliable supply chain.
Developed and launched online sales platform to facilitate web sales and inventory management. Ensured user-friendly interface, site security, and site capability of handling high traffic and sales volumes.
Launched and managed direct sales division to market to Florida stores, enhancing local market presence.
Established strong relationships with suppliers and distributors; optimized supply chain from China to US. Claudio Astolfi 786-***-**** **************@*****.*** Page 2 of 3 Professional Experience (Continued)
Continuously evaluate and improve logistics processes to enhance efficiency and reduce costs. Utilize data analysis and reporting to identify trends and make informed decisions.
MY DESIGNER PANTS, LLC – MIAMI, FL 11/2016-06/2023 Premier retailer specializing in high-end female fashion apparel. GENERAL MANAGER
Provide strategic operational oversight of 4 boutique kiosks locations in 3 premier south Florida malls, as well as online store. Led and motivated sales team of 10. Set performance goals and provided ongoing support and feedback. Developed and conducted comprehensive sales training programs focusing on customer service, product knowledge, and sales closing techniques. Oversaw all aspects of purchasing, ensuring product selection alignment with current trends and customer preferences. Established and maintained relationships with vendors and suppliers. Negotiated and managed leases with mall offices. Secured financing for business operations and growth initiatives, managing financial health through budgeting, forecasting, and financial reporting. Implemented and maintained inventory management system.
Designed new business concepts, including development of value proposition, target market, competitive analysis, business model, marketing and sales strategy, financial plan, and legal structure. Created an administrative and inventory system from ground up.
Established strategic direction and developed comprehensive business plans to guide company's growth and expansion.
Created and implemented marketing strategies across various social media platforms to increase brand awareness and drive sales.
Managed transition to online sales platforms such as Shopify, Amazon, and eBay during pandemic
Secured E2 visa for investment and achieved resident status in US through business success. HELVIN HOTEL AND LANCELOT HOTEL – BARQUISIMETO, VENEZUELA 05/2002-11/2016 HOTEL MANAGER
Led and managed all hotel operations to ensure exceptional guest experiences, efficient operations, and profitable performance. Oversaw departments, including Front Desk, Housekeeping, Food & Beverage, Maintenance, and Sales. Led and trained staff to deliver high-quality service. Conducted regular performance evaluations and implemented development programs. Implemented strategies to maximize occupancy rates. Developed and executed marketing strategies to attract new guests. Leveraged social media and local partnerships. Coordinated and planned events such as weddings, conferences, and corporate functions. Analyzed financial performance; prepared detailed reports for senior management and board of directors. Developed and implemented safety protocols and emergency response plans.
Directed major comprehensive remodel of 1-star hotel into 3-star establishment. Oversaw expansion of the hotel from 46 rooms to 82 rooms and added food and beverage areas, lounges, and banquet halls. Achieved 200% increase in sales budget for 2 consecutive years following hotel's renovation.
o Oversaw all project management aspects, coordinating with contractors, designers, and suppliers to ensure timely and budget-compliant completion.
o Managed creation and remodeling of Food & Beverage area, including multi-themed salons such as Italian tavern and modern 200-seat lounge with live entertainment. Innovated modern vision launched a paradigm shift in hotel design within the city.
Conducted regular inspections and audits to maintain highest standards of cleanliness, maintenance, and service quality.
Produced 55% increase in sales through successful conditioning and training for all types of events in hotel lounges.
Created profitable cooking courses for non-cooks, housewives, and children, fostering strong community bonds and market positioning. EDUCATION
Master of Business Administration
Universidad Fermin Toro – Barquisimeto, Lara, Venezuela
Master’s Thesis: “Analysis of the Competitiveness of the hotel business of the Lara state as a national tourist destination.” Thesis selected by Lara state government for use as guide to boost region tourism. Bachelor of Public Accounting
Claudio Astolfi 786-***-**** **************@*****.*** Page 3 of 3 Professional Experience (Continued)
Universidad Yacambu – Cabudare, Lara, Venezuela
TECHNICAL SKILLS
Lightspeed POS Shopify Instagram/Facebook Sales Platforms eBay Amazon LANGUAGE SKILLS
Fluent in English, Spanish, and Italian
Contact this candidate