Remote position, please
Resume:
KIM ELLIOTT
PROFILE
I possess the ability to perform well under stress, meet deadlines and
complete daily assignments with a high level of accuracy, while maintaining my positive attitude, excellent telephone etiquette and supreme service to my co-workers, clients and superiors.
EXPERIENCE
Patient Access Representative * Mercy Hospital Oklahoma City, OK 4/ 2024 - Present 45-60 hours per week
As, often, we, as Patient Access Representatives, are the first point of contact for each respective patient, we must demonstrate the highest standard of customer service and compassion.
My position is responsible for ensuring the most accurate patient data is obtained and recorded in the patient’s record with exceptional attention to detail as well as confidentiality. I must maintain the most up to date knowledge of Medicare / Medicaid guidelines as well as federal, state and accreditation agencies. Have the ability to professionally and tactfully collect past due account balances, process payments, negotiate payment plans and provide information to individual(s) on financial assistance programs.
I established and nurtured positive working relationship(s) with patients, physicians, clinical and non clinical hospital staff and insurance companies to identify any issues, personal or otherwise and make recommendations on improving such relationship(s).
Proficient in the EPIC medical software program.
Executive Assistant & Customer Service Mentor * Denali Marine Group Chanute, KS
2/ 2017 - 4/ 2024 50-60 hours per week
Provided support to the Chief Financial Officer / Managing Partner in such areas as Human Resources, employee benefits: medical, dental, vision, 401
(k), employee pay, employee paid time off, payroll, recruitment, job responsibilities & salary / hourly rate negotiations and the processes of employee advancement and release.
Developed our Company Policies & Procedure’s Handbook while adhering to and applying Human Resources Management law(s). I was responsible for keeping the calendar of our executive as well as arranging all ground and air travel for VIP’s, along with VIP lodging / hotels and the securing of
********@***.***
9004 Buttonwood Ave.
Oklahoma City, OK
73160
the appropriate visa(s) when necessary, along with knowledge of any travel regulation and / or any warnings of social unrest (usually international locations). I assisted in all contract negotiations with domestic and international vendors. Maintained accurate entries throughout accounts payables and receivables. I developed and implemented the company’s operational standards for use in the purchasing of each, individual, part that is required to build our boats.
I held the position of company Notary Public.
Red Coat Agent * Delta Air Lines
Alexandria, LA
1/ 2015 - 2/ 2017 45-50 hours per week
My duties and responsibilities, as one of Delta’s Elite Red Coat agents, consist of, but not limited to, exercising real world conflict resolution. We as Red Coat Agents are trained to remain calm under stress and to think, process and then react quickly to customer needs. We are task with coordinating ground security, we are entrusted with the decisions to offer any amount of flight, hotel and / or food vouchers whenever we feel necessary, to satisfy customers. We are responsible for the safety of unaccompanied minors, as well as being train the awareness of human trafficking. Our commitment to customer service, requires us paying special attention to detail and listening for precise information as we deal with Delta’s utmost high-level travelers.
Registration Lead / Billing * Woodland Heights Medical Center Lufkin, TX
5/ 2011 - 10/ 2015 45 -55 hours a week
As a registration lead, I often found myself involved with other duties dealing with patient information. My responsibilities included, but not limited to, complete patient confidentiality, extracting pertinent information from medical charts for the purposes of properly coding and billing. Securing insurance authorizations for patient procedures and often times, seeing the claim through for accurate and timely processing. I performed the weekly audit on all patient charts, for correct and accurate information pertaining to the respective patient and their insurance provider. Very often, I was ask to participate in special assignments, by our department Director and it was always, my pleasure to do so. EDUCATION
• American Academy of Professional Coders
Medical Billing & Coding
( scheduled for certification test in May 2025)
• Embry-Riddle Aeronautical University
Aviation Management
• Blackstone Career Institute
Paralegal Studies
• Northwestern State University
Psychology Studies
• Mustang High School
General Studies
SKILLS
• Self-motivated with an outstanding work ethic
• Ability to communicate effectively both orally and in writing
• Excellent telephone etiquette
• Strong organizational skills
• Attention to detail
• Ability to work, effectively, under stress and meet deadlines
• Knowledge and experience with various computer systems PROFESSIONAL ORGANIZATIONS
• NATIONAL NOTARY ASSOCIATION
• SOCIETY OF HUMAN RESOURCE MANAGEMENT
• NATIONAL BUSINESS AVIATION ASSOCIATION
• ASSOCIATION OF FLIGHT ATTENDANTS
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