Intercultural Relations
Resume:
Ann Kitchin
Colchester, VT *****
*******.****@*****.***
Work Experience
Executive Account Assistant
Sunny Hollow Dental-Colchester, VT
January 2024 to Present
Schedule and reschedule of appointments and research insurance benefit coverage for patrons. Provide dental service estimates for dental care options. Opening and closing office procedures. Daily financial closing procedures and reports production.
APA Airport Passenger Assistant
GAT for Jet Blue-Burlington, VT
June 2022 to January 2024
Provided assistance to physically challenged patrons throughout the airport terminal for onboarding and offboarding of flights.
Customer Service Representative
Heartland Consulting LLC for Homeland Security Investigations-Remote October 2022 to December 2023
Received intake tips, and devised formal reports regarding national and security and immigration and other criminal violations for Homeland Security Investigations, HSI and Immigration and Customs Enforcement (ICE) agent response.
Covid Intake Representative
AM LLC for Vermont State Government-Remote
January 2021 to April 2022
Provided guidance and assurance to patients experiencing covid symptoms. Intake reports provided scientific research data for the development of vaccines, and case monitoring. Unit Secretary
University of Vermont Healthcare Medical Center-Burlington, VT October 2010 to November 2019
2010-2019: Monitored and guided visitors through visitor safety procedures within the Neonatal Intensive Care Unit (NICU). Stocked supplies for active patient care unit. Patient Services Representative
Patient Access – Self Pay Services-Burlington, VT
January 2007 to December 2010
Performed outbound calls to clients and offered payment plan options for past due medical bills and provided guidance for financial assistance to patrons in financial need. Education
Master's degree in International Studies
Lesley University - Cambridge, MA
1998 to 2005
BS in Geology
Calvin College - Grand Rapids, MI
1990 to 1994
Skills
• Hospitality
• Hotel experience
• Filing
• Computer literacy
• Office management
• Social media management
• Editing
• Marketing
• Research
• Cold Calling
• Employee Orientation
• Presentation Skills
• Account Management
• Data Analysis
• GIS
Certifications and Licenses
Driver's License
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