Customer Service Representative

BS BRE' YANNA

SANSBURY

Charlotte, US ***** 704-***-****

******************@***.***

PROFESSIONAL

SUMMARY

Dedicated customer service professional focused on achieving company objectives and providing satisfactory solutions to customers. Skilled problem solver who remains calm and effective in high-pressure situations while assisting a diverse range of customers. Motivated employee with a passion for embracing new challenges and known for a strong work ethic, adaptability, and exceptional interpersonal skills. Thrives in unsupervised environments and excels at quickly acquiring new skills.

SKILLS • Expert Expert

• Experienced Experienced

• Inbound and Outbound Calling

• Data Collection

• Scheduling

• Documentation

• Research

• Order Fulfillment

• Typing 75 WPM

WORK HISTORY SALES ASSISTANT 02/2024 to 11/2024

Clothing Store Charlotte, NC

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

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Processed transactions accurately while maintaining a high level of customer service.

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Increased sales by building strong customer relationships and providing excellent service.

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Helped customers locate products and checked store system for merchandise at other sites.

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Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

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CUSTOMER SERVICE REPRESENTATIVE 07/2018 to 01/2024 Sam's Club Home Office Charlotte, NC

Quickly respond to customer email and chats to supply information, answer questions, confirm or schedule appointments, and confirm customer information.

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• Updated databases with new and modified customer data.

• Developed strong relationships with customers by providing personalized assistance and support.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

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• Made outbound calls to obtain account information. CASHIER 09/2016 to 08/2018

Tj Maxx Dept Store Charlotte, NC

• T

• J

• Max

• Assisted 100+ customers in a single shift during a busy holiday weekend Communicated with shift supervisor to ensure customer lines didn't get too long

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Developed working knowledge of computeriezed accounting systems within a fast-paced retail environment.

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• Processed refunds for worn, damaged and broken merchandise.

• Balanced daily transactions on a computerized point-of-sale system. Answered customers' questions and provided information on store procedures or policies.

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Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

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• Scanned items and checked pricing on cash register for accuracy. EDUCATION Customer Service Phone Etiquette Data Entry Excel High School Diploma 06/2021

Mecklenburg, Charlotte, NC

• Completed continuing education

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